Custodial Operations Manager

Work Location: Springfield Campus

Department: Custodial

HR Home
Department
060116 FAC MGMT-CUSTODIAL

Pay Grade: 44

Proposed Salary:
$60,000/Annually

Sponsorship Information

Applicants must be currently authorized to work for ANY employer in
the United States on a full-time basis. This position is not eligible for work visa sponsorship.

Position only available to
current, regular, full-time Missouri State University employees?: No, Position is available to all
applicants.

Appointment Type: Full Time Regular

Exempt/Non-Exempt:
Exempt

General Function

The Custodial Operations Manager directs and manages the overall performance of the
University’s custodial services program for all academic and administrative buildings through custodial supervisors, leads, and other
assigned staff, as well as contracted services, such as window washing, routine cleaning, and disaster response cleanup.

The position
coordinates daily operations across assigned facilities, and ensures consistent service levels, quality standards, and efficient use of
personnel, equipment, and materials. The position develops and implements custodial procedures, staffing plans, and training programs, while
promoting strong customer service, accountability, and communication with campus partners.

The position assists with the development
of the custodial operational budget and then administers, and monitors compliance, including staffing, equipment replacement, custodial
supplies, and contracted services.

The position manages, coordinates, and sometimes directly supervises the performance of custodial
and cleanup to emergency incidents in addition to routine operations.

Description of Primary Duties

1.
Provides leadership and operational oversight for the University’s custodial services program by directing custodial supervisors,
establishing service expectations, and ensuring consistent cleaning standards across assigned facilities.

2. Develops and implements
processes to ensure custodial personnel have the equipment, tools, chemicals, and supplies necessary to perform their work effectively and
coordinates with other units responsible for procurement, inventory, and contracted services.

3. Ensures compliance with University
policies and procedures by providing guidance to supervisors on employee conduct, reviewing disciplinary actions, and recommending
corrective measures or personnel actions when necessary.

4. Develops and implements operational plans for custodial services by
evaluating staffing levels, equipment needs, training programs, and contracted services to support long-term service delivery.

5.
Develops staffing plans, schedules resources for special events and campus activities, and authorizing overtime when necessary to maintain
service levels.

6. Monitors the condition and cleanliness of campus facilities by conducting inspections, reviewing the work of
supervisors and staff, identifying service gaps, and coordinating corrective actions or maintenance requests as appropriate.

7.
Develops and implements an effective custodial workforce by assisting supervisors with recruitment, onboarding, training, performance
evaluation, and professional development of custodial personnel.

8. Promotes a safe working environment by ensuring compliance with
OSHA, NIOSH, and University safety requirements, coordinating safety training related to custodial equipment and chemicals, and reinforcing
safe work practices.

9. Develops custodial service specifications, administers custodial service contracts, and evaluates vendor
performance to ensure compliance with service standards to ensure services are delivered as required.

10. Supports sustainability and
environmental initiatives by coordinating recycling and material recovery programs and promoting responsible use of custodial chemicals and
supplies.

11. Remains competent and current through self-directed reading related to custodial services, attending professional
development courses, and attending training and/or courses as required.

12. Contributes to the overall success of Facilities
Management by supporting department initiatives, collaborating with campus partners, and performing other duties as
assigned.

Minimum Acceptable Qualifications

Education: An Associate’s degree in Facilities
Management, Business Management, Public Administration, Construction Management, or a related field is required. A Bachelor’s degree is
preferred. Professional credentials such as ISSA Cleaning Industry Management Standard (CISM), ISSA Certified Custodial Supervisor (CCS),
APPA Certified Educational Facilities Professional (CEFP), or other relevant industry certifications is preferred. Additional experience
beyond the minimum requirements may be substituted for education requirements.

Experience: At least six (6) years of
progressively responsible experience in custodial services is required. At least three years of supervisory experience is required. Two
years of managerial experience is preferred. Experience working in a unionized environment with collective bargaining agreements is
preferred. Additional education beyond the minimum requirements may be substituted for experience
requirements.

Skills: Advanced knowledge of modern custodial operations, including cleaning methods, equipment,
chemicals, and industry best practices, and the ability to establish service standards and train supervisors and staff in their effective
application are required. Supervisory, management, and administrative skills are required, including the ability to direct and coordinate
the work of multiple supervisors across numerous facilities. Exceptional customer service and interpersonal skills, as well as verbal and
written communications skills, are required. Knowledge of applicable safety and regulatory requirements, including OSHA, NIOSH, and other
standards related to custodial and environmental services operations, is required.

Effort: The position requires the
ability to move throughout campus facilities, including climbing stairs in University buildings to inspect the cleanliness of facilities by
physically examining each building; requires some climbing, bending, and reaching. Work is performed indoors and out-of-doors. This job
classification (job title) is designated as an essential employee who must report to work as scheduled when University offices are closed
due to severe weather, when required by the supervisor.

Other: Scope of the position requires responding to
custodial emergencies or other unforeseen situations around-the-clock. A valid Missouri driver’s license is required.

Link to
Job Description
https://www.missouristate.edu/Human/JobDescriptions/1393.htm

Open Date:
06/17/2026

Special Instructions to Applicants

First date of consideration will be July 8, 2026. Review of
applications will continue until filled.

Equal Opportunity Statement

Non-Discrimination
Statement

Missouri State University is a community of people with respect for diversity. The University emphasizes the
dignity and equality common to all persons and adheres to a strict non-discrimination policy regarding the treatment of individual faculty,
staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race,
color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex
(including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex
recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in
employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which
includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972.

This policy shall not be
interpreted in a manner as to violate the legal rights of religious organizations or of military organizations associated with the Armed
Forces of the United States of America.

The University maintains a grievance procedure incorporating due process available to any
person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity employer. Inquiries
concerning the complaint/grievance procedure related to discrimination on the basis of a protected class, including sexual harassment and
sexual assault, or compliance with federal and state laws and guidelines, should be addressed to the Director, Office for Institutional
Compliance, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, Compliance@MissouriState.edu, 417-836-4252.

Background Check
Statement

Employment will require a criminal background check at University expense.

Posting Number:
20260158FTS

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