Customer Service Assistant – Community Health Worker (CHW)

Salary: $31,422.00 – $35,350.00 Annually

Location: On Campus

Job Type: Civil Service

Job Number: 2600131

Department: Office of Innovation and Economic Development-SIUC

Closing Date: 6/25/2026 11:59 PM Central

FLSA: Non-Exempt

FTE: 1.0

Description

The Office of Innovation and Economic Development is SIU’s primary outreach arm to the region, offering business development, workforce innovation, economic development, and community engagement services and activities throughout Southern Illinois.

This position supports the implementation and daily operations of the Illinois Department of Public Health Community Healthcare Worker (CHW) program by assisting participants, coordinating communications, maintaining program data security, and providing administrative and technical support to program leadership and staff.

Salary is competitive and commensurate with qualifications and experience, while also considering internal equity.

Examples of Duties

• Assists the Office of Workforce Innovation Research (OWIR) Program Coordinator, other staff, and OWIR Director in the implementation of the IL Department of Public Health Community Healthcare Worker (CHW) program and project tasks.
• Daily duties include but are not limited to: managing frequent, routine incoming and outgoing phone calls, voicemails, faxes, and emails, responding with accurate program specific information, researching answers, and resolving complaints, or referring unresolved grievances, to designated personnel as needed.
• Assists program participants using program knowledge and expertise of procedures by
  answering incoming program questions, providing guidance on next steps for accessing
  Community Healthcare Worker program materials. Interviews and assesses needs of program
  participants or those referred to the program and responds with appropriate customer service
  action.
• Assists in the development and implementation of the IT platform. Acts as a liaison to
  program participants and program coordinators. Provides accurate information
  about program procedures and solves unique problems on a daily basis. Must maintain
  internal and external security of all program information.
• Provides program support during the development of Community Healthcare Worker platform.
• Assists in the execution of daily activities with the Community Healthcare Worker program,
  including but not limited to updating program administration schedules, oral and electronic
  communication with students and project constituents, and disbursement and retrieval of
  program materials.
• Provides support to the program director and other Community Healthcare Worker staff.
• Serves as backup for opening and closing facilities.
• Assists in managing office and program supplies.
• Assists in annual inventory verification and related paperwork.
• Conducts program research as needed and requested.
• Performs other duties as assigned.

Qualifications

1. High school diploma or equivalent.
2. Any one or combination totaling eighteen (18) months from the following categories:

A. College coursework in any discipline as measured by the following conversion table or its proportional equivalent:

• 30 semester hours equals one (1) year (12 months)
• Associate’s Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor’s degree (120 semester hours) equals three (3) years (36 months)

B. Responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience.
3. Ability to read, write, and speak Spanish and English with intermediate fluency for conversational Spanish and English, both written and verbal, for in-person and phone conversations*
*This position contains a specialty factor that is required in order to be considered for the position.

Supplemental Information

Illinois Residency Requirement: Pursuant to the State Universities Civil Service System, out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position.

Tips for Completing a Civil Service Application:
1. To be eligible for the role, ensure that your application includes a complete and detailed employment history that highlights your relevant full-time and part-time work experience, including start and end dates of employment.
2. Relevant part-time work experience will count towards the qualifications for this position and will be converted to full-time equivalence to calculate the total length of experience.
3. Upload all official transcripts to meet the educational requirements. If the job description specifies a minimum number of college hours, transcripts are mandatory for the successful processing of your application.
4. Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application, unless the same proof has already been submitted in a previous application. The required proof of eligibility includes, at a minimum, a copy of the veteran’s DD214/DD215 form (Department of Defense), NGB22 form (National Guard), or Discharge Orders or DD256 Discharge Certificate (Reserves).
5. After the position has closed, your application and supporting materials will be reviewed to determine if you meet the minimum qualifications, including any specialty factors associated with this position. Those who qualify will move forward for Civil Service Examination/Testing.
6. Please monitor your e-mail for further information regarding your application. Emails will be generated from info@schooljobs.com.
7. For more information on Civil Service classifications, please visit the SUCSS web site at sucss.illinois.gov

About Civil Service Examination/Testing: The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of application materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, your application will move forward for examination/testing in which you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. This score will be emailed to the email address noted on your application. After the application deadline, the names within the top three scores will be referred to the department for interview.

Sponsorship for work authorization is not available. For more information visit https://policies.siu.edu/policies/employment-non-us-citizens.php

Southern Illinois University Carbondale is an R1 Opportunity University with a statewide economic impact of $2.7 billion dollars. We offer 200+ undergraduate degrees, minors and specializations, 79 master’s degrees, and 40 doctoral degrees. Our main campus is 1,136 acres, with additional acreage in University Farms, Touch of Nature Outdoor Education Center, and other facilities. The university is an essential part of the city of Carbondale and an important contributor to the culture of the entire region. While Carbondale includes many of the amenities of urban life, it retains its small-town flavor. Cost of living is considerably lower in the region than similar areas elsewhere, and many employees commute from nearby counties.

The Southern Illinois region is distinct from the rest of the state, boasting considerable natural beauty including the Shawnee National Forest, many state parks, national wildlife areas, and several lakes beloved for recreation. Local foods are readily available in the area, with a variety of eateries and a growing specialized food truck presence. The area is home to the Shawnee Hills Wine Trail, an official wine appellation designation. The wineries extend the cultural reach of the community, hosting live music and continual art exhibits. The campus itself is a microcosm of the area, with a lake and forest on campus, as well as traditional collegiate architecture, quad, and residential halls. Students enjoy outdoor study areas as well as specialized computer labs scattered across campus, including in the three million volume Morris Library. To learn about employee benefits, employee tuition waivers, and find resources about Carbondale and the Southern Illinois region, visit: https://jobs.siu.edu/.

Southern Illinois University Carbondale is an equal opportunity, affirmative action employer dedicated to building a community of excellence, equity, and diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, age, order of protection status, genetic information, marital status, disability, pregnancy, sexual orientation including gender identity, unfavorable discharge from the military or status as a protected veteran. The university will comply with all federal and state nondiscrimination, equal opportunity and affirmative action laws, orders, and regulations.

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