Customer Service Representative III

Job Type: time type Full time

Job Number: job requisition id R0086770

Location:
Fayetteville
Current University of Arkansas System employees, including student employees and graduate assistants, need
to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open
positions.

Students at all University of Arkansas institutions will view open positions and apply within Workday by
searching for “Find Jobs for Students.”

University of Arkansas, Fayetteville students will view open positions and apply within
Workday by searching for “Find Student Jobs at UAF.”

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if
designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft.
You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home
page.

Closing Date:
06/19/2026

Type of Position:
Customer Service

Workstudy
Position:

No

Job Type:
Regular

Work Shift:

Sponsorship
Available:

No

Institution Name:
University of Arkansas, Fayetteville
Founded in 1871, the
University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities
with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through
education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing
creativity, discovery, and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a
welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous
Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its
focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a
workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life
and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of
retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the
position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a
disability and need assistance with the hiring process, please submit a request via the Disability
Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Appli­cants are required to submit a request for
each position of which they have applied.

For general application assistance or if you have questions about a job posting, please
contact Human Resources at 479.575.5351.

Department:
Collections

Department’s
Website:

https: parking.uark.edu

Summary of Job Duties:
The Customer Service Representative III
serves as the first point of contact for customers seeking assistance with parking services. This role involves responding to inquiries,
resolving parking issues, processing payments and appeals, and providing clear, courteous communication in-person, over the phone, and via
email.

This position is governed by state and federal laws and agency/institution policy.

Regular, reliable, and
non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships
with others.

Qualifications:

Minimum Qualifications

• High school diploma or
  equivalent
• At least one year of customer service or administrative experience

Preferred
Qualifications

• Associate Degree preferred
• At least two years of cashier experience
• Proficiency in Spanish and
  English is preferred

Knowledge, Skills & Abilities

• Proficiency with computers and standard office
  software
• Strong communication and problem-solving skills
• Ability to maintain professionalism in difficult and stressful
  interactions
• Knowledge of or ability to learn parking regulations and systems
• Knowledge of basic mathematics
• Ability
  to research files, verify information, and complete forms and applications
• Ability to compile data, prepare reports, and maintain
  files

Additional Information:

Salary Information:

$39930-$47916

Required Documents to
Apply:

Cover Letter/Letter of Application, License or Certificate (see special instructions for submission instructions), List of
three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran
Status

Recruitment Contact Information:

Troy Vela, Strategic Talent Acquisition Specialist, tvela1@uark.edu

All application materials must be uploaded to the University of Arkansas System
Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment
contact.

Special Instructions to Applicants:
copy of valid driver’s license

Pre-employment Screening
Requirements:
Criminal Background Check, Financial Credit Check, Motor Vehicle Reports Check, Sex Offender
Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants
being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain
positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required
checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information
alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information
will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to
attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a
culture that embeds equal opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal
opportunity institution. The University does not discriminate in its education programs or activities (including in admission and
employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion,
protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the
application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the
U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the
first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information
Act.

Constant Physical Activity:
Hearing, Manipulate items with fingers, including keyboarding, Repetitive
Motion, Sitting, Talking

Frequent Physical Activity:
Standing, Walking

Occasional
Physical Activity:
N/A

Benefits Eligible:
Yes

Tagged as: Employment