Customer Service Specialist I

PantherDining
Hall

Georgia State University

Georgia State University is a vibrant community in the heart
of Atlanta. At Georgia State University (GSU), we value the unique skills, perspective, talents, and passion that each employee contributes
to its learning community. To work at GSU is to accept an invitation to participate in the growth and development of the internal and
external community we serve!

The PantherDining Hall at Georgia State University is seeking to hire a
Customer Services Specialist I.

WHAT MAKES GSU A GREAT PLACE?

• Generous benefits,
  including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively
  with diverse partners.
• Professional development opportunity and mentorship.
• A rapidly growing center within an academic
  setting.

WHAT WILL YOU DO:

This position is responsible for greeting and acknowledging customers,
maintains outstanding solid product knowledge and all other aspects of customer service standards. This position may require you to be
cross-trained for another position and/or responsibility in order to provide both back-up for a department as well as to supplement
resources needed during certain times of the year.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Attentive to
  guest needs; communicates customer request to management.
• Accurately and efficiently utilizes POS systems and maintains all cash and
  media at the registers.
• Maintains awareness of daily menu items and knowledge of meal plans.
• Counts and reconciles funds
  during shifts to ensure adequate funds.
• Restocks assigned supplies and brochures.
• Accurately records patron counts.
• Maintains neat appearance at the registers and in the front of house areas.
• Keeps beverage machines, napkins holders,
  silverware, plates, bowls, and cups filled and maintained.
• Helps keep table and service areas clean.
• Performs other related
  duties as assigned.

Disclaimer: This job requisition provides a high-level job definition. It is not intended to
provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job
requisition may change at the discretion the employee’s direct supervisor.

Qualifications:
Minimum Requirements:

• High school diploma or GED and one year of customer service, administrative, or office
  experience; or a combination of education and related experience.

Preferred Requirements:

• Previous cash
  handling experience.
• Previous customer service experience.
• Physical Requirements: Extended standing, walking, ability to
  bend, stoop, reach and climb ladders.
• Ability to work in all temperature conditions.
• Ability to lift 35
  pounds.
• Flexible schedule to include nights and weekends.

College/Business Unit: Auxiliary & Support
Services

Department: PantherDining

Location: Atlanta Campus

Shift: Varies

Salary: $32,400 – $38,900

Pay Grade: 7

FLSA Status: Non-Exempt

Job Type: Full Time (Benefits Eligible)

Special
Instructions:
To be fully considered for this position, all candidates at the time of submission must provide the
following documents:

• A complete and accurate GSU
  application
• Resume
• Three (3) Professional References

Georgia
State University ValuesCOMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university,
IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on
engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire
lifelong learning, and to make our community and the world a better placeINTEGRITY: Adhering to our values, mission, and the truth through
respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching,
research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective
talents USG Core Value StatementThe University System of Georgia is comprised of our 25 institutions of higher education
and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These
values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and
upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2
and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of
Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment OpportunityGeorgia State University is an equal opportunity employer with regard to veterans and
individuals with disabilities and prohibits discrimination on the basis of an individual’s race, color, religion, sex, national origin, age,
disability,, genetic information, or protected veteran status. Background Check Successful candidate must be able to pass a
comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor
Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its
students’ and employees’ safety and security.It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime
Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security
Authority, ensuring that reported crimes are routed to the appropriate University office.

Please note, Georgia State
University’s career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.

Georgia State University prohibits discrimination on the basis of an individual’s age, color, disability, genetic information,
national origin, race, religion, sex, or veteran status.

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