Director of Advising Operations

LACKAWANNA COLLEGE HAS BEEN VOTED ONE OF THE

“BEST PLACES TO
WORK IN PA” FOR 2014, 2015, 2016, 2017, 2019, 2020, 2023, 2024, and 2025!

Lackawanna College is a private, accredited college
serving the people of Northeastern Pennsylvania. Our main campus is located in downtown Scranton, and our footprint includes satellite
centers in 10 locations around Pennsylvania! 

Our mission is to provide a quality education to all persons who seek to improve
their lives and better the communities in which they live. We provide our students with a direct path to a bachelor’s degree, associate
degree, or one of many different professional certifications. Additionally, our Continuing Education department helps put the people of
Northeastern Pennsylvania back to work with modern career skills. Lackawanna is also one of the most cost-efficient regional higher
education institutions.

If our mission inspires you, and you are willing to go the extra mile to help our students succeed, please
feel free to apply for this or future employment opportunities for which you meet the minimum qualifications. Please know that only
the candidates who meet the minimum qualifications can be considered, and only those selected for interviews will be contacted by a college
representative. No phone calls, please.

ESSENTIAL FUNCTIONS, PRIMARY RESPONSIBILITIES AND OBJECTIVES:

The Director of
Advising provides leadership and oversight for Lackawanna College’s academic advising process to ensure students are guided into courses
that align with their academic programs, degree requirements, and developmental or sequential course needs. The Director manages advising
activities, processes, and services that support student progress, degree completion, retention, and overall student success.

ESSENTIAL FUNCTIONS:

1. Lead Academic Advising Operations and Strategy by overseeing the daily operations, service delivery, and strategic direction of
   academic advising to ensure consistent, student-centered support aligned with institutional goals.
2. Develop and Implement Advising
   Policies, Processes, and Standards.  Establish, evaluate, and refine advising procedures, workflows, communication standards, and
   escalation protocols to promote efficiency, compliance, and a high-quality student experience.
3. Provide leadership, coaching,
   performance management, and professional development for academic advisors to ensure consistent application of advising practices and
   student success strategies in the Student Success Center, Academics, and Satellite locations.
4. Use Data to Improve Student Success
   and Operational Effectiveness.  Monitor advising metrics, student persistence, retention, registration, caseload activity, and
   service outcomes to identify trends, improve processes, and support proactive interventions.
5. Partner with faculty, program
   directors, department chairs, registrar, financial aid, enrollment, and other campus offices to resolve student issues, improve advising
   pathways, and support degree completion and retention initiatives. 
6. Ensure technology needed to support students through the
   advising process is accurate and up to date, including, but not limited to, Jenzabar and Starfish. 
7. Provide strategic
   oversight and collaboration to assist in MSCHE and other accreditation compliance and processes. 
8. Work during high-impact
   periods, evenings, and weekends as needed. 
9. Perform other duties as assigned to support student success, academic advising
   operations, and the mission of the College.

KEY COMPETENCIES:

1. Strong organizational, analytical, and problem-solving
   skills with the ability to manage multiple priorities and support effective advising operations.
2. Demonstrated ability to use
   student information systems, advising platforms, and data to inform decisions, monitor outcomes, and improve student success
   initiatives.
3. Excellent interpersonal, written, and verbal communication skills with the ability to work effectively with students,
   faculty, staff, and campus partners.
4. Sound judgment, critical thinking, and decision-making skills in addressing student needs,
   operational challenges, and institutional priorities.
5. Collaborative leadership skills with the ability to guide staff, build
   relationships, and support continuous improvement within academic advising.

EDUCATION:

• Bachelor’s degree required. Master’s
  preferred.

EXPERIENCE:

• 5 years of academic advising experience 
• Supervisory experience
  preferred
• Documented experience with Jenzabar database or related system

Applications will only be accepted via online method by clicking the
link below. Deadline for applications, July 3, 2026. No phone calls, please.

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=9d114fa5-887f-4687-9b71-ee538589a4bb&ccId=1900010
1_00
0001&jobId=568020&lang=en_US&source=CC2

In compliance with Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964,
Section 504 of the Rehabilitation Act of 1973, and all other applicable non-discrimination laws, Lackawanna College does not discriminate on
the basis of race, color, religion, national or ethnic origin, sex, sexual orientation, age, disability, veteran’s status, or genetic
information in its educational programs and activities, admissions, and with regard to employment.

Lackawanna College is an accredited, private, non-profit educational
institution providing opportunities for career and personal development within selected associates degree, certificate and continuing
education program.

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