Director of Student Accounts

The Director of Student Accounts leads the Student Accounts Team to ensure the below responsibilities are met. This position will also be
directly responsible for maintaining all billing tables and invoicing.

The Student Accounts Team is responsible for the invoicing and
collections on all students of La Roche University. Primary responsibilities of the Student Accounts Team include: 1) Compiling accurate
invoices to all students prior to the start of the upcoming semester. 2) Collaborate with the students to ensure timely payments are
received or develop a payment plan if needed. 3) Holding students accountable to their financial obligations to the University by enforcing
financial holds, registration cancellation or sending past due accounts to collections.

The Student Accounts Team serves as a key
point of contact for students and families regarding billing, payments, and account inquiries. These front-facing roles require
professionalism, empathy, and a commitment to delivering excellent service. The team supports the University’s core values by fostering a
welcoming, respectful, and student-centered environment while ensuring financial transactions are handled accurately and
efficiently.

GENERAL DUTIES:

• Oversees the operation of student financial services, billings, receivables,
  collections, and cashiering.
• Supervises and leads the Student Accounts team with continual education and
  development.
• Responsible for the maintaining of all tuition and fees rates and the related student billings prior to the start of
  each semester.
• Monitors student accounts in credit balance and initiating refunds.
• Responsible for ensuring key system
  updates and website information changes are performed in a timely and accurate manner, including changes to the University’s billing and
  refund tables as well as content for the website.
• Ensures that Student Accounts complies with all Federal, State, and university
  regulations related to the privacy of student information.
• Assist students and answers inquiries (via in person, phone and e-mail)
  with an emphasis on quality customer service.
• Communicates and collaborate with the Offices of Financial Aid, Registrar, Residence
  Life and other departments around campus to enhance students overall financial and academic success, realizing that your contribution aids
  in student retention.
• Compile and complete journal entries when appropriate.
• Participate in annual Welcome Days and new
  student orientation for undergraduate, graduate and ESL programs to help explain billing, tuition and housing.
• Assist with any
  requests from the external auditors during the annual audit of the University.
• Serve as a backup for various responsibilities
  related to other members of the Student Accounts team.
• Performs other duties as requested.

MINIMIMUM
QUALIFICATIONS:

• Bachelor’s degree required, Master’s preferred
• Minimum of 7 years related
  experience.
• Skilled with technology use, including all Microsoft Products

PREFERRED QUALIFICATIONS:

• The ideal candidate should convey a professional image and maintain positive, professional and excellent communication with
  students, parents, staff, faculty, and external customers.
• Is a highly motivated and skilled individual with excellent customer
  service skills showing strong interpersonal and communication skills (both written and oral).
• A demonstrated leader whose goal is to
  improve the efficiency and effectiveness of all processes associated with the student experience. Also, being equally able to work
  independently, being highly organized and showing great attention to detail.
• Demonstrated working knowledge and ability to operate a
  PC and understand/utilize basic software including Excel, Word and Power Point. Jenzabar Infomaker a plus.
• Ability to prioritize
  tasks in a fast paced, high intensity environment
• Experience in Higher Education with a strong understanding of state, federal, and
  institutional policies a plus

In order for applications to be fully processed, a cover letter, resume, and contact information for
at least three professional references must accompany a completed application. Candidates subject to background clearances. Review of
applicants will begin immediately and the position will remain open until filled.

CLICK
HERE TO APPLY (opens in a new tab)

La Roche embraces its Catholic identity while welcoming people of all faiths and backgrounds,
fosters global citizenship and creates a community of scholars from around the world. The University empowers all members of the community
to become lifelong learners, achieve success in their chosen careers, and promote justice and peace in a constantly changing global
society.

Applicants for this position must have current legal authorization to work in the United States. La Roche University will
not sponsor or take over the sponsorship of an employment visa for this opportunity.

It is the policy of La Roche University to
promote equal opportunity to all qualified individuals regardless of race, color creed, age, religion, gender, national or ethnic origin,
veteran status, marital status, sexual orientation, non-job-related disability or medical condition, or any other legally protected status.

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