Director of Student Accounts / Bursar

Requisition Number: 0FF33560167

Job Description

Position Title: Director of Student Accounts / Bursar

Department: Business & Finance
Reports To: Chief Financial Officer
Status: Full-Time, Exempt

Position Summary

The Director of Student Accounts/Bursar is responsible for the overall management and administration of student financial accounts, cashiering operations, billing, collections, and institutional refund processes. This position ensures compliance with federal, state, and institutional regulations governing student financial transactions while delivering exceptional customer service to students and families.

The Director plays a critical role in maintaining financial integrity, regulatory compliance, and operational excellence in support of the College’s mission and commitment to student success.

Essential Duties and Responsibilities

Student Account Management

• Provide assistance and guidance to students regarding financial matters related to tuition, fees, and institutional charges.
• Monitor student accounts and communicate outstanding balances and financial obligations.
• Place and release financial holds on student accounts in accordance with institutional policy.
• Generate billing reports and account statements as required.

Cashiering & Payment Processing

• Oversee cashiering operations, including receipt and processing of tuition, fees, deposits, and other institutional payments.
• Ensure accuracy and accountability in handling cash, checks, electronic payments, and third-party payments.
• Work with third-party vendors regarding student refund cards, direct deposits, and check disbursements.

Financial Aid Application & Compliance

• Review and ensure proper application of federal, state, institutional, and private financial aid to student accounts.
• Ensure compliance with all federal guidelines regarding disbursement of financial aid funds.
• Adhere to institutional policies and federal regulations governing student financial transactions.
• Complete monthly reconciliations of federal, state, and institutional aid.

Refund Processing

• Generate and process student refunds in accordance with federal and institutional guidelines.
• Review refund calculations for accuracy and regulatory compliance.

Housing & Institutional Charges

• Review housing batches each semester and apply charges accurately to student accounts.
• Coordinate with Housing and other departments to ensure timely posting of institutional charges.

Collaboration & Student Engagement

• Work collaboratively with the Financial Aid Office to ensure seamless processing of student accounts.
• Partner with academic and administrative offices to resolve student account concerns.
• Participate in student-centered events such as New Student Orientation, Move-In, and other enrollment initiatives.

Operational Excellence

• Maintain accurate records and documentation.
• Develop and recommend process improvements to enhance service delivery and compliance.
• Assist in updating procedures and policies as necessary.
• Perform additional duties and special projects as assigned.

Skills:

Minimum Qualifications

• Bachelor’s degree in Accounting, Business Administration, Finance, or related field (or equivalent combination of education and relevant experience).
• Working knowledge of Microsoft Office applications.
• Demonstrated ability to work with limited supervision.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and professional demeanor.
• Ability to multitask and manage competing priorities.
• Ability to work both independently and collaboratively.
• Ability to interact professionally and effectively with students, faculty, and staff.

Preferred qualifications may include experience in higher education student accounting systems and familiarity with federal financial aid regulations.

Tagged as: Employment