Director of the Card Office

Job Type: time type Full time

Job Number: job requisition id R0086528

Location:
Fayetteville
Current University of Arkansas System employees, including student employees and graduate assistants, need
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Students at all University of Arkansas institutions will view open positions and apply within Workday by
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University of Arkansas, Fayetteville students will view open positions and apply within
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You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home
page.

Closing Date:
06/29/2026

Type of Position:
Customer Service

Workstudy
Position:

No

Job Type:
Regular

Work Shift:

Sponsorship
Available:

No

Institution Name:
University of Arkansas, Fayetteville
Founded in 1871, the
University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities
with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through
education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing
creativity, discovery, and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a
welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous
Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its
focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a
workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life
and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of
retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the
position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a
disability and need assistance with the hiring process, please submit a request via the Disability
Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Appli­cants are required to submit a request for
each position of which they have applied.

For general application assistance or if you have questions about a job posting, please
contact Human Resources at 479.575.5351.

Department:
Student Affairs Information
Technology

Department’s Website:

Summary of Job Duties:
The Director of the Card Office
provides leadership and administrative oversight for the University’s comprehensive identification card program. This role is responsible
for the management of the University’s credentialing system, and the integration of card technologies with campus partners such as Housing,
Dining, and Information Technology. The Director will play a key leadership role in shaping the future of the University’s credential
ecosystem, including strategic adoption of emerging technologies to enhance access, security and the student experience.

The
Director ensures a user-centric experience for students, faculty, staff, and affiliates through fostering a culture of customer service and
continuous improvement.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and
maintain collegial, harmonious working relationships with others.

Qualifications:

Minimum
Qualifications:

• Bachelor’s degree in business administration, Information Technology, or related field from an accredited
  institution of higher education
• At least 5 years of progressively responsible professional experience in a university card office,
  or a related high-volume operations environment
• Demonstrated experience managing professional staff and departmental
  budgets
• Proficiency with enterprise-level ID industry software (e.g., Atrium, Transact, CBORD)

Preferred
Qualifications:

• Master’s degree in a relevant field from an accredited institution of higher education
• Experience working
  at a large, research institution with complex stakeholder needs
• Advanced knowledge of NFC technology, mobile wallet integration, and
  data integrations
• Deep understanding of FERPA, HIPAA (as it relates to ID data), and PCI-DSS compliance

Knowledge,
Skills, and Abilities (KSA’s):

• Knowledge of budget development and financial systems (e.g. Workday)
• Excellent
  interpersonal and communication skills to navigate a diverse campus ecosystem
• Strong technical skills and the ability to understand
  data flows between systems
• Leadership skills to manage full time and part time staff as well as campus wide
  partnerships
• Ability to manage complex projects from initiation to completion
• Strong analytical skills for data-driven
  decision-making and financial forecasting
• Ability to manage complex projects with multiple technical and administrative
  dependencies

Additional Information:

Salary Information:

$80,000 (Commensurate with education and
experience)

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References
(name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Recruitment Contact
Information:

Chris Butler
Senior Director of Information Technology
chrisb@uark.edu

All application materials must be uploaded to the University of Arkansas System
Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment
contact.

Special Instructions to Applicants:

Pre-employment Screening
Requirements:
Criminal Background Check, Sex Offender Registry

The University of Arkansas is committed to providing a
safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal
background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor
Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest
pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to
the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with
state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators
that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and
unparalleled access for all.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in
its education programs or activities (including in admission and employment) on the basis of any category or status protected by law,
including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex,
sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of
sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons
must have proof of legal authority to work in the United States on the first day of employment.

All Application information is
subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical
Activity:
Talking

Frequent Physical Activity:
N/A

Occasional Physical
Activity:
N/A

Benefits Eligible:
Yes

Tagged as: Employment