F&I (Finance & Insurance) Business Manager – Rola Toyota Somerset West

• We’re looking for someone who is driven, team-oriented, and committed to building lasting relationships with both customers and colleagues, someone who thrives in a fast-paced environment and takes pride in creating moments of trust and satisfaction.

Salary structure:

• Basic salary
• Commission structure
• Medical aid and provident fund benefits

Minimum Requirements    

• Minimum Matric
• Qualified F&I, not working under supervision
• Professional certification is mandatory: 
• RE5 certificate
• NCA accreditation
• Compliance “Fit& Proper” Verification 
• FAIS123 – Min 120 credits 
• Up to date CPD hours
• Previous experience as an F&I within a dealership required (Mercedes-Benz background advanatgeous)
• Galaxi platform training beneficial
• Language proficiency requirements due to customer base: English & Afrikaans; and/or other South African languages advantageous
• Strong understanding of financial principles, lending practices, and insurance products.
• Proficiency in using finance and insurance software systems and tools.
• Demonstrated ability to work under pressure, handle multiple tasks, and meet deadlines.
• Attention to detail and strong organisational skills to maintain accurate records

Duties and Responsibilities    

• Promote Customer Loyalty: Develop and implement strategies that enhance customer enthusiasm and long-term loyalty.
• Customer Engagement: Actively listen to customers, assess their needs, and ensure satisfaction throughout the sales process.
• Sales of Value-Added Products: Drive sales of extended warranties, aftermarket products, and service plans.
• Team Training: Educate sales and service staff on financial products and services to improve product knowledge and sales effectiveness.
• Finance Facilitation: Assist customers with financing options by working with lending institutions and presenting suitable financial solutions.
• Contract Review & Credit Checks: Review contracts, perform credit checks, and submit applications to financial institutions.
• Compliance & Documentation: Ensure all paperwork complies with government regulations and maintain accurate digital records.
• Reporting: Prepare daily reports on unit sales, gross profit, and F&I performance metrics.
• Relationship Management: Maintain professional relationships with internal departments, vendors, manufacturers, and financial institutions.
• Data Privacy & Quality: Safeguard customer information and ensure data quality meets required standards.

Deadline:2nd April,2026

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