Financial Aid Advising Coordinator

Student Financial Aid

Job Description

The Financial Aid Advising
Coordinator plays an essential role in the Student Financial Aid office, providing comprehensive guidance to students and families on
financial aid eligibility, application processes, and available aid programs. This position balances direct student support with leadership
responsibilities, collaboratively overseeing the Financial Aid Advising Team with a co-coordinator, under the direction of the Sr. Assistant
Director of Advising. This position offers opportunities for professional growth and leadership development while directly impacting
students’ educational success.

Key Responsibilities:

• Advise students and families on financial aid eligibility and
  application processes for federal, state, and institutional aid programs.
• Communicate effectively with students and parents
  through in-person meetings, phone calls, and emails.
• Assist students with completing the Free Application for Federal Student Aid
  (FAFSA).
• Supervise and support financial aid advisors and student peer advisors, ensuring high-quality customer service across
  all advising channels (phones, emails, appointments, and front desk services).
• Handle escalations and complex financial aid
  concerns, providing guidance and resolution.
• Assist in hiring, training, and developing full-time financial aid staff and student
  peer advisors.
• Participate in outreach activities, including summer welcome programs and financial aid education initiatives.
• Support internal processing workflows and assist with strategic projects to improve advising services.
• Engage in
  professional development and represent the department in state financial aid organizations.
• Perform additional duties as assigned
  to support student success and financial aid operations.

Shift

40 hours/week, occasional weekends and
evenings are possible

Minimum Qualifications

A Bachelor’s degree or an equivalent combination of education
and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is
necessary

Preferred Qualifications

Qualifications & Skills:

• Strong interpersonal and communication
  skills, with a commitment to excellent customer service.
• Ability to work in a fast-paced environment while managing multiple
  responsibilities.
• Leadership experience or the ability to mentor and supervise staff effectively.
• Problem-solving
  skills to handle complex financial aid issues and student concerns.

Anticipated Hiring Range

Salary
Range: $20-23 hourly

Grade: GGS-8

University Title: Senior Student Service Specialist

Internal applicants can determine
their University title by accessing the Talent Profile tile in myHR.

Community Information

Columbia offers
small-town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and
known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and
U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours’ drive from St. Louis and Kansas City,
Columbia is Boone County’s largest population center offering big-city culture, activities, and resources with a low cost of living.
Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen festivals each year. If you want to grow
your career, continue your education, raise a family, and retire, Columbia is a good place to be!

Benefit
Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a
comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid
parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on
University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resou
rces/benefits-retirement
Equal Employment Opportunity

The University of Missouri is an Equal Opportunity
Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

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