Financial Aid Counselor

JOB SUMMARY

The Financial Aid Counselor provides excellent customer service and
guidance to financial aid applicants and their families throughout the financial aid application process; determines eligibility within the
parameters of institutional, state and federal requirements.

Grade

10

Salary
$55,000

Department

Financial Aid

Target Weekly Hours

40

Benefits Eligibility

Yes

MAJOR DUTIES AND RESPONSIBILITIES

• Exercises independent judgment in the management of operational
  details of the financial aid process
• Provide advising throughout the financial aid process to prospective, new and current students
  and their families.
• Reviews incoming financial aid applications and any supporting documentation needed to determine the accuracy of
  the financial and household information reported on the FAFSA.
• Complete assigned duties with a high degree of accuracy to ensure
  compliance while experiencing multiple interruptions.
• Exercise great attention to detail when completing assignments as errors in
  judgment or calculations could result in unintended consequences for the student and/or the institution such as under or over funding of a
  student, loss of student eligibility, audit findings, fines, damage to school’s reputation or loss of institutional
  eligibility.
• Will have the authority to recalculate and make changes to financial aid awards when a student’s eligibility
  changes.
• Maintain knowledge of federal, state and institutional policies as it relates to the awarding and disbursements of federal,
  state and institutional aid.
• Must utilize conflict resolution skill set to pacify disgruntled students and parents, helping them to
  understand the situation and identify potential solutions to issues.
• Maintain student confidentiality in accordance with FERPA
  regulations.
• On an occasional basis, travel to an off-campus meeting site to attend institutional workshops;
• Participates in
  committees under the direction of the Associate Director of Financial Aid counselors to review Satisfactory Academic Progress (SAP) appeals,
  Professional Judgment requests, and academic merit scholarship appeals, as needed.
• May be required to work minimum evenings and
  weekends.
• Other duties as assigned by the financial aid director/associate director and/or Manager of Financial Aid
  Counselors.

OTHER DUTIES AND ASSIGNMENTS

Manage the full scholarship lifecycle, including application processing,
tracking applicant records, coordinating scholarship reviews, and overseeing the awarding and disbursement of scholarship
funds.

JOB REQUIREMENTS

Education

• Bachelor’s Degree and at least one to two years of experience in
  Student Services or Customer Service, or the equivalent combination of education and work experience combined.

Experience

• Customer Service Experience
• Familiar with financial documents and a high competency of computer
  skills.
• Proficiency in basic technology (i.e. Microsoft Office Suite: Word, Excel; Google Suites).
• Ability to interpret
  regulations and apply appropriately.
• Must speak Spanish

Marymount University is an equal opportunity employer. Marymount
University does not discriminate on the basis of race, color, national origin, sex, age, disability, religion, sexual orientation, gender
identity and expression, marital status, pregnancy, veteran status or any other protected bases under applicable federal and local laws and
regulations in any of its programs or its activities, including employment and admission. The university also expressly prohibits any form
of sex discrimination and sexual misconduct including sexual harassment, dating and domestic violence, rape, sexual assault, sexual
exploitation and stalking in any of its programs or activities, including employment and admission. For more information, please visit:
https://marymount.edu/student-life/health-wellness/title-ix-2/

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