Financial Aid Temp

Job #: 042651
Location Syracuse, NY
Pay Range: $18.00 Per
Hour
Hours:
Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm
(summer)

Hours may vary based on operational needs.

Job Type: Full Time

Job
Description:

This position will help support Syracuse Universitys efforts to serve students by delivering exceptional
customer service. This position will be the primary point of contact for all inquiries directed to Financial Aid.

Education
and Experience:

• Prior office experience and/or customer service experience required.

Skills and
Knowledge:

• Customer service experience in a high-volume workplace.
• Able to work effectively and collaborate on a
  team.
• Able to work independently with minimal supervision.
• Strong communication skills and attention to
  detail.
• Available to work extended hours when needed.
• Ability to multi-task.

Responsibilities:

• Review
  and respond to referrals received from an external call center. If unable to resolve independently, identify correct staff member and pass
  the referral on.
• Manage all incoming physical mail, as well as managing inquiries across virtual platforms.
• Greet current
  students and families visiting the Office of Financial Aid. Be able to answer initial questions and refer higher level questions to correct
  individuals.
• Other Duties as assigned.

About Syracuse University:

Syracuse University is a private,
international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the
geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential
college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a
choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the Universitys 13 schools and colleges; over
15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population
from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area:

Syracuse is a medium-sized city
situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals
approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks,
museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of
seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites,
visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

Application Deadline:
Full
Consideration By:

To apply, visit https://www.sujobopps.com/postings/112548

Syracuse University is an
equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender,
national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran
status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions,
employment, and access to and treatment in University programs, services, and activities.

Syracuse University has a long
history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment
programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally
transformed Syracuse University into the national research institution it is today. The Universitys contemporary commitment to veterans
builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to
the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military
veterans, members of the Guard and Reserve, and military family members.

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