Flyer Student Services Counselor

Job No: 503301
Work Type: Staff Full Time (1500 hours or greater)
Location: Dayton,
OH
Category: University Staff
Department:
Student Enrollment Services – 202100
Applications
close: Open until filled

Position Summary:

The Flyer
Student Services (FSS) Counselor is a talented
individual who values student interactions and is able to solve problems to advance the
mission of the Strategic Enrollment Management
division and the University of Dayton. The Flyer Student Services Counselor is focused on
providing exceptional service and provides
essential information, aids in the navigation of online resources and counsels current and former
students, parents/families, and alumni in
the areas of student records and registration, financial aid, billing, and payments.

To be
successful in this role, an individual
will understand federal, state and institutional policies and be able to communicate those to
students and families in a relevant and timely
manner. This position requires a strong working knowledge of service areas of FSS, the use of
professional judgement to update accounts, as
well as the ability to work directly with Home Office Liaisons on more in-depth inquiries.
This individual is expected to use problem
solving skills to drive ongoing continuous improvement of services. This role will report to the
Associate Director, FSS and also support
the FSS team with training, campus wide events and proactive outreach to promote retention of
students.

As a Catholic, Marianist
University, we believe that diversity, and inclusion are essential to the success of students and
staff. The FSS Counselor will work
individually and as a member of a team to make tangible contributions to UD’s mission. All employees are
empowered to attend workshops,
seminars, and other educational experiences to deepen their understanding of our mission and strategic
priorities.

Minimum
Qualifications:

• Bachelor’s Degree or 3 years of experience working in higher
  education or a customer service
  environment with progressive growth of responsibilities
• At least one year of experience providing
  service in a professional,
  fast-paced, deadline-driven environment
• The ability to work with multiple priorities in a fast-paced
  environment
• Strong written communication skills and attention to detail
• The successful candidate must be
  self-motivated and have the ability
  to work independently and as part of a team

Preferred Qualifications:

While not everyone may possess
all of the preferred qualifications, the ideal candidate will bring many of the following:

• Enrollment Management or Higher
  Education experience
• Strong customer-oriented approach and the demonstrated ability to
  communicate effectively with
  families and students of diverse backgrounds
• Strong oral communication skills and evidence of
  strong interpersonal
  skills
• Knowledge and experience with Ellucian Banner software and Salesforce CRM environments
• Ability
  to work with
  staff, students, and families in a manner consistent with Catholic and

Marianist values and principles

Special
Instructions to Applicants:

To apply please submit a cover letter addressing each minimum qualification
and any applicable
preferred qualifications that you meet.

Applicants must be currently authorized to work in the United States on a
full-time basis.
The University does not provide work visa sponsorship for this position.

Closing Statement:

Informed by its
Catholic and Marianist mission, the University is committed to the dignity of every human being. Informed by this
commitment, we seek to
increase diversity in all of its forms, achieve fair outcomes, and model inclusion across our campus community. The
University is committed
to policies of affirmative action designed to increase the employment opportunities of individuals with disabilities
and protected veterans
in compliance with the Rehabilitation Act of 1973 and Vietnam Era Veterans’ Readjustment Assistance Act of 1973.

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