Guest & Member Experience Team Senior Associate

Job Summary

This position is responsible for
assisting the Guest & Member Experience GMET Specialists in ensuring outstanding guest service and effective
operations of the Welcome Desk, Info Desk, Reception Desk and Museum galleries. Individuals will use leadership skills in this position to
model exceptional customer service, train hosts, and perform as a GMET Member and Admissions Coordinator when
needed.

Responsibilities
The Guest & Member Experience Team Senior Associate will be responsible for:
Serving as an
example for GMET Associate
Answering the main phone and membership lines to answer questions, forward calls and inquiries to the correct
department, and help resolve customer service requests Ensure safety of NHMU by managing arriving visitors.
Train incoming GMET
Associates
Fill in as a GMET Associate as needed
Fill in as a GMET Sales Coordinator as needed doing duties such as, supporting
membership sales, conducting ticket and audio guide transactions, provide details of upcoming programs.
This job description is not
designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees
assigned to the job.

Minimum Qualifications
Three years of retail sales experience with one year of experience supervising
employees and buying merchandise; and demonstrated human relations and effective communication skills required. Associate’s degree in
Business, or a related field, or two years of related college work along with the above experience requirements or equivalency (2 years
related work experience may be substituted for 1 year of education) is preferred. This position is not responsible for providing patient
care.

Preferences
IDEAL CANDIDATE WILL HAVE THE FOLLOWING SKILLS:
Written and oral communication skills
Problem
solving
Adaptability/handle pressure well
Time management
Attention to detail
Likes to meet new people
Skilled in
situation de-escalation

Special Instructions

Requisition Number: PRN17201N
Full Time or Part Time?
Part Time
Work Schedule Summary: Your schedule will vary from week to week and may include morning, afternoon, or evening
(Wednesdays only) shifts, that are 4hrs to 8hrs long. You must have at least 20 hours per week of availability, including either Saturday,
Sunday, or both
Department: 00018 – Utah Museum of Natl Hist Oper
Location: Campus
Pay Rate Range: 16.50 to
17.00
Close Date: 7/20/2026
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/205412

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Tagged as: Employment