Head Clerk

Job Category

AFSCME 1761 (COLT)

Overview

The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Head Clerk for the Division of Institutional Planning & Operations (IP&O).

Among the key duties of this position are the following:

• Coordinates with the Assistant Manager and/or Manager for assistance in providing the ultimate customer service experience.
• Resolves customer inquiries and service issues for the Department of Transportation Services (DOTS) within IPO for all University wide campuses along with affiliated entities such as University Hospital. This includes the responsibility for operation and instruction in the use of specialized online service applications, etc.
• Effectively disseminates information, answers queries and concerns about Department of Transportation Services. Has the ability to create and update user accounts, assists with the issuance of permits and processing appeals.
• Under administrative direction, including but not limited to Assistant Manager and/or Manager, performs additional DOTS duties.
• This position has access to sensitive and confidential student and UHR data/information relating to an employee’s title, work and home location, salary, etc.

FLSA: Nonexempt

Grade: 15

Minimum Salary

42707.750

Mid Range Salary

50173.930

Maximum Salary

57953.990

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status: Full Time

Standard Hours: 35.00

Daily Work Shift: Day

Union Description: AFSCME – Local 1761 COLT

Payroll Designation: PeopleSoft

Terms of Appointment: Staff – 12 month

Position Pension Eligibility: PERS

Minimum Education and Experience

• High school/vocational school education or equivalent plus four years of any equivalent combination of: clerical experience, secretarial experience, advanced secretarial or business training, or college-level study.

Required Knowledge, Skills, and Abilities

• Must be able to communicate effectively.
• Must have effective client service skills and impeccable attention to detail.
• Requires the ability to record and maintain data in computerized and non-computerized formats.
• May require the ability to group lead.

Special Conditions

• Multiple Vacancies
• Shift hours/Schedule: Mon- Fi 9AM-5PM

Posting Open Date: 04/23/2026

Special Instructions to Applicants

Message to AFSCME Local 1761 (COLT) members ONLY: To apply, an application or resume must be submitted no later than 9:00 a.m. on Friday, 05/01/2026. Although AFSCME Local 1761 (COLT) members have priority consideration, outside applications are accepted as well.

Regional Campus: Rutgers University-New Brunswick

Home Location Campus: Rutgers University – New Brunswick

City

New Brunswick

State

NJ

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