HR Help Desk Specialist (Temp)

HR
Operations

Georgia State University

Georgia State University is a vibrant community in the
heart of Atlanta. At Georgia State University (GSU), we value the unique skills, perspective, talents, and passion that each employee
contributes to its learning community. To work at GSU is to accept an invitation to participate in the growth and development of the
internal and external community we serve!

HR Operations at Georgia State University is seeking to hire an
HR Help Desk Specialist (Temp).

WHAT MAKES GSU A GREAT PLACE?

• A knowledge-sharing
  organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship.
• A
  rapidly growing center within an academic setting.

WHAT WILL YOU DO:

This position is responsible for
Investigating and resolving a broad range of simple to complex HR questions and issues by: answering, evaluating, and accurately
prioritizing incoming telephone, voicemail, email requests for assistance from college & division HR officers, managers, and staff
across GSU.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Upload background check file for new hires, validating
  if a prior check was run in the most recent 12 months
• Respond to requests for background and credit check statuses
• Answer
  the HR Help Desk phone, create a ticket for all new callers, and update cases for repeat callers or resolutions
• Notify HR Officers
  of background check decisions
• Provide Tier one responses to callers and help desk tickets. Collaborate with subject matter experts
  in various departments to ensure tickets and callers receive a timely and accurate solution to their problem
• Provide the highest
  level of customer service in person, virtually, and over the phone
• Assist HR Operations with Employment Verifications and requests
  for employment information to the Georgia Department of Labor
• Sort and distribute mail
• Other duties, as assigned

Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or
exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the
discretion the employee’s direct supervisor.

Qualifications:
Minimum
Requirements:

• Bachelor’s degree; or High School diploma or GED and four years of customer service,
  administrative or office experience; or a combination of education and related experience.

Preferred
Requirements:

• Proficiency in Microsoft Office Suite and familiarity with office management software.
• High attention to detail and the ability to multitask in a fast-paced environment.
• Previous experience in a
  front desk, receptionist, or customer service role is preferred.
• Ability to work independently while contributing to a
  team-oriented environment.
• Problem-solving skills to address issues promptly and efficiently.
• Commitment to delivering high-quality customer service with a focus on precision and reliability.
• Experience
  in handling sensitive data and ensuring data privacy.
• Strong organizational skills with the ability to prioritize tasks
  effectively and meet deadlines.
• Excellent interpersonal and communication skills to interact with visitors and team
  members.

Department: HR Operations

Location: Atlanta Campus

Shift: Monday – Friday / 8:30am – 5:15pm

Salary: $16.00 / hour

Pay
Grade: Temp

FLSA Status: Non-Exempt

Job Type: Temporary Work

Special Instructions:
To be fully considered for this position, all candidates at the time of submission
must provide the following documents:

• A complete and accurate GSU application
• Resume

Georgia State
University ValuesCOMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university,
IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on
engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire
lifelong learning, and to make our community and the world a better placeINTEGRITY: Adhering to our values, mission, and the truth through
respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching,
research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective
talents USG Core Value StatementThe University System of Georgia is comprised of our 25 institutions of higher education
and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These
values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and
upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2
and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of
Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at
https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity: Georgia State prohibits
discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy),,
This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees,
and guests., sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its
programs, activities, employment, and admissions. Background Check Successful candidate must be able to pass a
comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor
Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its
students’ and employees’ safety and security.It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime
Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security
Authority, ensuring that reported crimes are routed to the appropriate University office.

Please note, Georgia State
University’s career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.

Georgia State University prohibits discrimination on the basis of an individual’s age, color, disability, genetic information,
national origin, race, religion, sex, or veteran status.