Jasper Central Generalist, Student Accounts / Bursar

About the University:

Manhattan University is nestled in the historic neighborhood or Riverdale, close to dozens of restaurants and shops as well as Van Cortlandt Park, and is only 35 minutes from midtown Manhattan. Manhattan University is nationally ranked and offers degree programs in the arts, business, education, engineering, and science. The University has approximately 3,000 full and part-time undergraduate and graduate students enrolled in over 50 fields of study. It is committed to excellence in teaching a diverse student body and preparing students for successful careers and fulfilling lives. We are committed to creating an inclusive environment where all employees and faculty members can thrive personally and professionally.

Position Description

Jasper Central is a department at Manhattan University that brings together the essential services of Financial Aid, Registrar, and Student Accounts / Bursar in one convenient location on campus to provide students with a seamless and efficient experience.

In consultation with the Deputy Director of Jasper Central, the Generalist will be responsible for providing exceptional customer service through interaction with students, families, and external contacts regarding inquiries on all aspects of a student’s account. Performs essential administrative functions to maintain the quality and integrity of student accounts. This is full-time non-exempt hourly, in-person, on-campus, non-remote position.

The Jasper Central Generalist provides key administrative service to the Student Accounts operation and serves as the primary contact to coordinate the flow of student and family inquiries related to their student tuition account, billing, collections and transaction processing related to various student services. The Generalist is the primary contact for students and parents and promptly responds to escalated queries received and routes them accordingly. This position demonstrates a thorough understanding of department and university policies. The Generalist is cross trained in reviewing and evaluating data found in Financial Aid, Registration, Admissions and Residence Life modules of the University systems in order to provide a more complete picture of the student’s tuition account and ensure optimal customer service.

Job Responsibilities

• Counsel parents and students, in-person, via telephone, or via email exchange, with regards to billing, payment policies, related enrollment, admissions and housing procedures.
• Evaluate tuition accounts and calculate, communicate and finalize student financial plans, monthly payment plans and promote loan options consistent with federal, state, and institutional regulations for aid.
• Review financial aid package/requirements to assist students and parents with determining their progress toward published payment deadlines.
• Adhere to accurate and effective counseling and advising techniques for working with students and families on subjects of a sensitive nature.
• Screen and direct students and families to appropriate counselors and staff across campus departments.
• Act as a liaison between students, departments and other administrative offices to effectively communicate and collect necessary student information and updates.
• Analyze student account activity and review awards and postings for accuracy.
• Verify credit balances on tuition accounts for refund and Federal Title IV refund processing.
• Process transactions for late fee charges and various miscellaneous charge postings; update the student system with pertinent coding and tracking and query information from other related financial aid systems.
• Assist with payment/receipt invoicing for special programs populations, accounting journal entries for state awards and campus loan programs and assist the Senior Associate Director in ongoing collections efforts for current due and past due accounts, the maintenance and preparation of housing/room & board billing transactions from the Housing module, and the release and reconciliation of housing deposits.
• Maintain the department’s general email box and workflows.
• Contribute to the overall success of the office by performing all other essential responsibilities assigned, i.e. answer phones, retrieve and route messages and emails, mailing bills/correspondence, document tracking, file management, create and sort spreadsheets.
• Other special projects and duties as assigned.

Requirements

• Associated degree required; Bachelor’s degree preferred.

• Must have the ability to think critically and perform complex tasks.
• Excellent communication and interpersonal skills, and the ability to work cooperatively with co-workers are required.
• Must be able to work some evenings and weekends.
• Familiarity with Banner and Touchnet preferred but not required.

Manhattan University is an E-Verify employer.

Founded in 1853, Manhattan University is an independent Catholic Lasallian institution located in Riverdale, NY that embraces students of all faiths, cultures, and traditions. The mission of the University is to provide a dynamic student-centered educational experience that prepares graduates for lives of personal development, professional success, civic engagement, and service to their fellow human beings. We expect our faculty, administration, and staff to be knowledgeable about our mission and to make a positive contribution to the mission.

Manhattan University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, race, creed, color, sexual orientation, military status, sex, disability, marital status, partnership status, pregnancy, caregiver status, domestic violence victim status, gender identity or expression, arrest or conviction record, criminal history, credit history, national origin, alienage or citizenship status, unemployment status and salary history. Manhattan University values and celebrates diversity and is committed to providing an inclusive environment for all employees. All interested, qualified persons are encouraged to apply.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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