Manager, Health Services

Department:
Health Services Salary:
Commensurate with experience and education

Description:

The Manager, Health Services oversees the daily operations of the campus health services clinic
and provides supervision and support to departmental staff. Ensures efficient administrative processes, including scheduling, front-office
coordination, workflow management, and compliance with campus policies. Serves as the primary point of contact for departmental inquiries
and operational needs, allowing medical staff to focus on delivering high-quality patient care. This role plays a key part in creating a
well-organized, student-centered, and responsive clinic environment.

Duties:

• Provides administrative
  leadership for unit strategic planning, budget management, and coordination of agreements with external vendors or service providers.
  Conducts assessments to ensure clinic operations align with divisional and institutional goals and objectives.
• Promotes and
  integrate student health and wellness initiatives across campus, supporting university recruitment, retention, and overall wellbeing
  efforts. Oversees clinic operations to ensure efficiency, compliance with federal and state regulations, and alignment with institutional
  policies.
• Oversees the management, facility and equipment maintenance, operation, and staffing schedules of the clinic. Stays
  informed about and ensure compliance with UHCL policies, regulations, and best practices in college health and student affairs. Ensures
  adherence to local health regulations, including the Family Educational Rights and Privacy Act (FERPA) and the Health Insurance Portability
  and Accountability Act of 1996 (HIPAA).
• Reviews and audits records of clinic operations and medical providers for quality
  assurance. Manages the creation and updates of all policies, procedures, medical protocols, and forms.
• Provides direction in the
  hiring, training, development, supervision, and evaluation of professional and support staff for the department.
• Manages and
  oversees the development and execution of the department’s graphics, promotional materials, and outreach initiatives. This includes print
  and digital media, website content, online resources, and other marketing efforts to effectively communicate the department’s services and
  offerings. Collaborates with other campus offices to support and coordinate institutional initiatives.
• Remains current with trends
  and innovations in college health and clinic operations. Plans for potential crises and ensures business continuity in the event of building
  or system disruptions.
• Serves on university, divisional, and system-level committees that support the efforts of health services
  for UHCL students and performs related duties as assigned.

Required Qualifications:

1. Bachelor’s degree in
   business, healthcare, or a related field
2. Minimum three years of experience supervising full-time employees.

Preferred Qualifications:

1. Master’s degree in business, healthcare, or a related field.
2. Five years of
   experience working in a health-related environment such as a clinic or hospital.

Knowledge, Skills and
abilities:

• Knowledge of administrative and operational management principles, including workflow coordination, staffing
  practices, and process optimization to ensure efficient clinic functioning.
• Knowledge of customer service concepts, privacy
  standards, and front-office procedures necessary to support a student-centered health services environment and maintain compliance with
  institutional policies.
• Ability to direct collection, analysis, and interpretation of statistics relevant to program planning.
• Proficiency in using electronic health record (EHR) systems and medical documentation platforms to support accurate recordkeeping,
  appointment management, and clinic operations.
• Strong ability to utilize administrative software and data management tools,
  including scheduling systems, reporting platforms, and workflow applications, to ensure clinic processes and staff coordination are
  efficient.
• Ability to communicate clearly and professionally, both orally and in writing, to effectively support staff, students,
  and campus partners.
• Ability to assess situations, identify solutions, and make sound decisions in a fast-paced clinic environment,
  demonstrating strong problem-solving and interpersonal skills.

All positions at the University of Houston System are
security-sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal
Opportunity Institutions. Everyone is encouraged to apply.

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