Manager of Student Accounts

Soka University of America (SUA) seeks an experienced and student-centered Manager of Student Accounts to lead the Student Accounts
Office and serve as the institution’s chief administrator for billing, collections, payment plans, cash management, and student
financial services operations. The Manager ensures the accuracy, compliance, and timeliness of all student account activities while
providing exceptional service to students, families, and campus partners.

The ideal candidate combines strong technical and
regulatory expertise with a commitment to SUA’s mission of fostering a supportive, compassionate, and globally minded educational
environment.

Candidates should demonstrate responsiveness toward and understanding of diverse student backgrounds. The successful
candidate will demonstrate a commitment to the university’s mission to develop global citizens. Having the ability and willingness to
work collegially is essential, as is an understanding of an interdisciplinary liberal arts curriculum.

Essential duties
include but are not limited to:

Leadership & Administration (30%)

• Lead, supervise, and develop the
  Student Accounts Office staff; promote a culture of accuracy, accountability, service, and continuous improvement.
• Oversee all
  student billing cycles, statements, refunds, and collections in accordance with federal, state, and institutional policies.
• Manage
  the university’s student account systems (e.g., PeopleSoft or other ERP), ensuring data integrity, reconciliation, and proper
  integration with Financial Aid, Registrar, Finance, and other units.
• Develop and maintain clear policies and procedures for student
  billing, payment plans, third-party sponsorships, international payments, and delinquency management.

Financial Management
(20%)

• Oversee cashiering and receipt processing, including cash handling controls and compliance with internal audit
  standards.
• Serve as the primary liaison to the Finance/Controller’s Office for reconciliation of student receivables, general
  ledger postings, and month-end/year-end closing.
• Manage student refund processes, including Title IV credit balance refunds in
  coordination with Financial Aid.

Customer Service & Cross-Campus Collaboration (20%)

• Serve as a key
  resource for students and families regarding billing questions, financial holds, payment options, and account resolutions.
• Partner
  closely with Financial Aid, Registrar, Residential Life, Study Abroad, and other departments to align charges, disbursements, and student
  notifications.
• Communicate clearly and compassionately about balances, deadlines, and institutional financial policies.

Technology & Process Improvement (20%)

• Optimize use of the university’s ERP and payment platforms;
  implement automation and workflow improvements to reduce errors and enhance efficiency.
• Set up and test processes and create
  reports using the ERP and payment platforms.
• Collaborate with IT on system upgrades, testing, and integration projects.
• Lead initiatives to modernize billing communication, self-service tools, and online payment experiences for students.

Compliance & Regulatory Oversight (10%)

• Ensure all billing and refund operations comply with federal Title IV
  regulations, IRS requirements (e.g., 1098-T), state regulations, PCI standards, and institutional policies.
• Maintain current
  knowledge of regulatory developments affecting student financial services; implement updates to policies and procedures as needed.

Minimum Qualifications:

Education

• Required — Bachelor’s degree in accounting,
  finance, business administration, or related field.
• Preferred — Master’s degree in accounting, finance, business
  administration, or related discipline.

Experience

• Required
  • Minimum 5–7 years of
    progressively responsible experience in student accounts, bursar operations, or higher-education financial services.
  
  
• Preferred
  • Experience in a small private liberal arts university or residential campus setting.
  • Supervisory experience
    directing a team in a student-facing service environment.
  • Experience with payment plan systems, international payment platforms,
    and third-party billing.
  
  

Competencies/Skills:

• Strong knowledge of federal Title IV
  regulations, FERPA, and PCI compliance.
• Demonstrated experience with ERP systems (PeopleSoft preferred) and student billing
  platforms.
• Strong analytical, organizational, and problem-solving skills.
• Exceptional communication and customer-service
  orientation.

Soka University of America offers excellent benefits. Salary range for this position is $85,000 to $95,000 and
will be commensurate with qualifications and experience.

Employment is contingent upon the completion of a successful background
check.

Application review will begin immediately. The position will remain open, and applications will be reviewed until the position
is filled.

New employees must provide documents, on their first day, verifying identity and legal authorization to work in the United
States. The list of acceptable documents can be found at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Application Requirements:

Must submit the following to be considered:

• letter of interest for this position
• resume
• three professional
  references

Please apply by clicking on this link: https://soka.wd5.myworkdayjobs.com/sokacareersite/job/SUA-Main-Campus/Manager-of-Student-Accounts_JR-347

For
inquiries, e-mail: jobs@soka.edu

Soka University of
America is an equal opportunity employer.

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