Manager Operations, Terrier Card Office, Office of Housing

Job Description
MANAGER OPERATIONS,
TERRIER CARD OFFICE, Office of Housing

Category
Charles River Campus –> Professional
Job Location
BOSTON, MA, United States
Tracking Code
25500105190409
Posted Date
4/16/2025
Salary Grade
Grade
47
Expected Hiring Range Minimum
$55,000.00
Expected Hiring Range Maximum
$63,000.00

The salary of the
finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets,
qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the
University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position
Type
Full-Time/Regular

This position manages the day-to-day operations of the Terrier Card Office (TCO) . This includes
producing new and replacement ID cards, processing dining plan change requests and cancellations, marketing and providing information on
dining plans and convenience points and reconciling optional board plans at the end of the semester.

Key Responsibilities:

• Use StarRez to facilitate dining plan applications and CS Gold/ Transact to manage review dining plan usage.
• Answer questions
  on the phone and emails in the TCO service account about dining plans, convenience points, and use of Terrier Card.
• Provide
  high-quality customer service to students, parents, faculty, staff, and special groups by producing new and replacement Terrier Cards,
  processing dining plan changes, and answering questions and emails about dining plan and convenience points plan usage.
• Manage and
  coordinate mass carding efforts for graduate and undergraduate move-in processes during the academic year.
• Coordinate, schedule,
  and manage carding production for various summer groups.
• Provide service to university community members requesting Terrier Cards,
  meals, and/or points for special groups.
• Maintain and update the dining plan applications in StarRez, as well as updates to rates
  and terms and conditions.
• In addition, review and plan for CS Gold/Transact dining plan usage.
• Maintain ID card production
  system hardware and software.
• Design, update, order, ID card stock in preparation for all processes.
• Interview, hire,
  train, supervise, and evaluate the Program Coordinator for the Terrier Card Office, and student staff.
• Serve as backup to Assistant
  Director of CS Gold Systems in their absence.

Required Skills

• Bachelor’s degree
• Good communication and
  writing skills
• Excellent customer service and leadership skills
• Three to five years of experience

We are an
equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or
protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic
information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA
Federal Contractor.

Required Skills

Job Location: BOSTON, MA
Position Type:
Full-Time/Regular
Salary Grade: $55,000.00-$63,000.00

To apply, visit https://jobs.silkroad.com/BU/External/jobs/315374

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Tagged as: Employment