Microsoft Solutions Specialist

Job Description

The Microsoft Solutions Specialist assists the Senior Intranet Architect with the design, development, planning,
implementation, configuration, monitoring, maintenance, governance, and adoption of Grinnell College’s Microsoft 365 environment and related
collaboration, communication, productivity, and automation technologies. This role supports Microsoft 365 applications including SharePoint,
Teams, OneDrive, Forms, Lists, Planner, Power Platform, Copilot, and related technologies, applying knowledge of their functionality,
configuration, governance, and effective use in a higher education environment.

Working closely with faculty, staff, and ITS
colleagues, the Microsoft Solutions Specialist evaluates business needs, develops practical technology solutions, provides technical
consultation, promotes user adoption through training and support, and assists with third-party applications and integrations that extend
the Microsoft ecosystem. The successful candidate exercises sound technical judgment, manages multiple priorities, and contributes to the
continuous improvement of enterprise collaboration technologies.

Key Responsibilities

Microsoft 365 Platform Administration
and Support

Collaborate with the Senior Intranet Architect to administer, configure, maintain, and troubleshoot Microsoft 365
collaboration and productivity services, including SharePoint Online, Microsoft Teams, OneDrive, Forms, Lists, Planner, Power Platform,
Copilot, and related applications.

Support platform configuration, security, user access, application deployment, licensing,
operational maintenance, and governance standards for Microsoft 365 services.

Develop and maintain SharePoint sites, document
libraries, permissions, collaboration workspaces, and related governance standards.

Monitor platform health, usage, and performance;
proactively identify and address issues affecting reliability, security, compliance, or user experience.

Work closely with
Information Security and other ITS teams to support Microsoft 365 governance, compliance, security best practices, and institutional
policies.

Solution Development and Departmental Engagement

Partner with faculty, staff, and campus departments to understand
business needs, operational challenges, and opportunities for improvement.

Gather, analyze, and document business requirements, and
translate them into practical Microsoft 365 solutions that align with institutional objectives.

Recommend and implement solutions
using Microsoft 365 technologies to support collaboration, communication, workflow automation, information sharing, and business process
improvement.

Assist departments in evaluating how existing Microsoft capabilities may address business needs before pursuing
additional software acquisitions.

Assist with implementation, testing, upgrades, integrations, and continuous improvement initiatives
for Microsoft and third-party enterprise applications.

User Adoption, Training, and Communications

Develop and execute
communication, training, and adoption plans.

Create and maintain user guides, knowledge base articles, workshops, training materials,
and technical resources.

Deliver individual and group training to promote effective use and adoption of technologies.

Provide
consultation and support to faculty and staff regarding effective use of applications and emerging capabilities.

Serve as a trusted
technology consultant by providing excellent customer service and communicating effectively with technical and non-technical
users.

Platform Analytics and Continuous Improvement

Develop, monitor, and communicate analytics related to Microsoft 365
platform usage, adoption, effectiveness, and institutional value.

Use platform data, user feedback, usage trends, and industry best
practices to recommend improvements that increase adoption, streamline business processes, and maximize return on licensing and
services.

Monitor system performance, troubleshoot issues, and recommend improvements to enhance reliability, security, and user
experience.

Maintain technical documentation, configuration standards, and operational procedures.

Professional Development
and Emerging Technologies

Maintain current knowledge of Microsoft technologies, industry trends, higher education technology
practices, and emerging capabilities, including AI-enabled productivity tools such as Microsoft Copilot.

Pursue relevant
certifications, training, and professional development opportunities.

Evaluate new Microsoft features and recommend opportunities for
institutional adoption where appropriate.

ABOUT GRINNELL COLLEGE

Grinnell College is a top-ranking private
liberal arts institution that values diversity, equity, inclusion, intellectual freedom, and social responsibility. We seek candidates that
align with these values and have the ability and desire to advance our values and belonging within our community and the communities we
engage. Ideal candidates will be prepared to collaborate and contribute to the mission and values of the college across all
constituencies.

Qualifications

Associate degree or an equivalent combination of education and professional experience.
Bachelor’s degree preferred.

Minimum of one year of professional experience supporting enterprise applications, collaboration
platforms, business systems, or related technology services.

Experience supporting, configuring, troubleshooting, or administering
Microsoft 365 technologies, including SharePoint Online, Teams, OneDrive, Forms, Lists, Planner, or related Microsoft
services.

Experience gathering and documenting business requirements and translating them into technology
solutions.

Experience providing user support, technical consultation, and training.

Strong analytical, troubleshooting, and
problem-solving skills.

Ability to communicate technical information effectively to diverse audiences.

Excellent customer
service, organization, and project management skills.

Ability to manage multiple priorities and adapt to changing
technologies.

Ability to exercise sound judgment while handling confidential information.

Commitment to supporting diversity,
equity, inclusion, and belonging.

Preferred Experience

One to three years supporting Microsoft 365 technologies in an
enterprise or higher education environment.

Experience with SharePoint Online administration, site development, document management,
permissions, and collaboration solutions.

Experience administering Microsoft Teams, collaboration technologies, and user adoption
initiatives.

Experience with Microsoft Power Platform technologies, including Power Automate, Power Apps, and Power
BI.

Familiarity with Microsoft Entra ID, Azure Active Directory, identity management, authentication concepts, governance, and
security.

Experience with Microsoft 365 service integrations, enterprise search capabilities, and configuration for optimal
performance.

Experience maintaining third-party solutions, including sandboxing, testing, patching, upgrades, and promotion of
changes from test to production environments.

Experience with PowerShell, SharePoint Designer, InfoPath, Workflow, Power BI, web
design tools, graphic design tools, or similar Microsoft ecosystem tools.

Experience delivering training, workshops, communications,
or technology adoption programs.

Experience supporting Microsoft Copilot or other AI-enabled productivity
technologies.

Microsoft 365, Power Platform, or related Microsoft certifications.

Experience working within higher education
or another complex, mission-driven organization.

Employment Category

Regular

Employment
Status

Full-time

Work Location Type

Available for Full Time Remote

FLSA Category

Exempt

Career
Level

P2S

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