Office Coordinator – Student Accounts & Financial Affairs

Company Description:

Founded in 1819, Norwich University is the oldest private military college in the country and the birthplace of the Reserve Officers’ Training Corps (ROTC). Today we are a diversified academic institution that offers undergraduate and graduate degrees and professional certificates to adult learners online and to Corps and civilian lifestyle students on campus. Norwich faculty and staff challenge all of our students to push themselves academically, socially, and as leaders. Our graduates build upon their Norwich educations to launch or grow careers and make outsized contributions to their communities, the nation, and the world.

Norwich University is located in the beautiful Green Mountains of Vermont, only 20 minutes from the state capital, Montpelier, and three hours from Boston or Montreal. It is a private institution nestled in a rural setting with a campus size of 1,200 acres.

Our excellent benefit package includes medical, dental, vision, group life, and disability insurances, flexible-spending accounts for health and dependent care, a 403(b) retirement plan with employer match, an employee assistance program, paid time off, use of the University pool and fitness center, and tuition scholarships for eligible employees and their family members. Some employees may qualify for the Public Service Loan Forgiveness Program on their Federal Student Aid Direct Loan balance. For more information about our benefits, visit https://norwich.trgportal.com.

Job Description:

Fulfills the mission of Norwich University by providing exceptional customer service through interaction with students, families, and external contacts regarding inquiries on all aspects of a student’s account. Performs essential administrative functions to maintain the quality and integrity of student accounts.

This is a 40 hour per week and 52 weeks per year 1.0 FTE position.

Essential Functions

1. Performs essential administrative functions to maintain accuracy of student accounts by assisting with posting payments, issuing refunds, updating, and monitoring student payment plans.
   1. Enters Account Receivables
   2. Processes non student deposits/payments
   3. Issues travel advances to staff or students
   4. Handles cash
   5. Scans bank deposits.
   
   
2. Assists students and parents on financial or account matters via phone, email, and in person.
3. Assists students and family members with navigating third party systems while providing clear instructions on how to use those systems.
4. Reviews cashiering sessions for accuracy.
5. Coordinates and maintains the day-to-day functions of student accounts.
6. Enforces Norwich policies as related to student accounts to include placing financial holds, registration holds, and diploma hold releases.
7. Assists with and understands configurations of internal systems.
8. Provides weekly cash management analysis related to payables.

Other Functions

1. Maintains confidentiality of sensitive or private information.
2. Communicates with employees, students, and others in a respectful and clear manner.
3. Serves on University committees, councils, workgroups, or other designated bodies as assigned.
4. Achieves, maintains proficiency in, and utilizes computers, telephones, and other job-related equipment, including related systems and software.
5. Speaks, reads, and writes in English.
6. Communicates by telephone, email, letter, in person, or other means or device.
7. Performs other tasks as assigned by supervisor.

Requirements:

• High school diploma or equivalent required, 2 years of college coursework or degree preferred.
• 2 years of working in a financial setting, accounts receivable experience, and cash management experience are beneficial.
• Proficiency in MS Office (Word, Excel, SharePoint, Teams, and Outlook)
• Able to sit, squat, reach, push, pull, and manipulate related equipment; lift 20 pounds; travel outdoors to various parts of the campus.
• Limited evening or weekend hours.

Environmental Conditions

• Indoor work at a computer workstation
• Low level of exposure to noise, dust, fumes, vibrations, and temperature changes.

Additional Information:

Norwich University is an Equal Opportunity Employer and is committed to providing a positive education and work environment that recognizes and respects the dignity of all students, faculty and staff. Reasonable accommodations will be made for the known disability of an otherwise qualified applicant. Please contact the Office of Human Resources at nuhr@norwich.edu for assistance.

All candidates must be legally authorized to work in the United States without requiring immigration sponsorship, including but not limited to non-immigrant visas such as H1B, STEM, or F1, now or in the future. A post offer, pre-employment background check will be required of the successful candidate.

Application Instructions:

Please provide a cover letter, resume, 3 references, and Norwich application.

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