OSHA Training Institute Customer Service Assistant – 140304

Filing Deadline: Fri
7/10/2026

UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team,
possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job
opening, we strongly encourage you to apply.

This is a part-time 40% limited position until 7/1/2027, with the
possibility of extension or conversion to career status.

DESCRIPTION

DEPARTMENT
OVERVIEW

UC San Diego Division of Extended Studies serves as a catalyst for positive change by advancing global access,
equity, and social and economic mobility through educational enrichment across the lifespan.

As a fully self-supporting division
under UC San Diego Academic Affairs, Extended Studies operates year-round (12 months of active instruction) with a budget of $50 million
annually. A team of 260 academic and staff employees and more than 1,200 instructors fulfill the mission of delivering exceptional
educational experiences and services that reflect our standing as part of a top-tier globally renowned public research University.

Extended Studies operates in 200,000 square feet of managed space, including a headquarters building with classrooms, training
spaces and key administrative offices adjacent to the UC San Diego campus, as well as off-campus classroom facilities in nearby University
City. The division maintains a robust online learning platform, operating 24/7 with webcasting and video-conferencing capabilities, while
also maintaining a strong web presence with e-commerce operating 24/7. There are over 90,000 enrollment transactions annually, supported by
a robust network of representatives, agents, and students. Focused on community engagement and enrichment, the division operates two
television stations, UCTV and UCSD-TV, and a variety of public lecture programs, while staying active in federal, state, local, and private
research and technical assistance programs and activities.

Extended Studies is also responsible for the management and financial,
operational, and programming oversight of UC San Diego Park & Market, a 66,000-square-foot, four-story, multi-purpose office building
located in the East Village neighborhood of downtown San Diego. Park & Market supports and hosts a wide variety of civic, community,
corporate, and campus events, meetings, conferences, and programs.

POSITION OVERVIEW

The UC San Diego OSHA
Training Institute Education Center (OTIEC) is part of a U.S. Department of Labor – OSHA educational program OTI Education Centers which
supports OSHA’s training and education mission by offering courses and seminars on a variety of safety and health topics and through other
programs, based upon regional worker and industry needs. The OTIEC offers multiple occupational safety and health courses and is responsible
for training, managing and administering OSHA’s Outreach Training Program.

Under the general supervision of the Associate Director
and the Outreach Training Department Manager, this position is responsible for all contact with OSHA Outreach trainers and the processing of
their conducted Outreach courses. This position provides excellent customer service by assisting Outreach trainers in all aspects of their
interaction with OSHA Outreach Training Department, including providing information about the online Storefront reporting portal and
database, processing and reviewing all OSHA Outreach reports, printing all Outreach student cards, mailing cards and corresponding letters.

~This position is fully onsite, with a minimum requirement of at least 2 days on site.

~This position is at Division of Extended Studies’ 8980 Villa La Jolla Dr. location.

QUALIFICATIONS

• Strong demonstrated background and experience in customer service.
• Demonstrated ability to process a
  large volume of documents rapidly and accurately with close attention to detail.
• Ability to operate PC and the following software
  packages: Microsoft Word, Access, Outlook email, Excel & Windows.
• Ability to clearly communicate information to a broad variety of
  people on the phone, in person and in writing.
• Demonstrated ability to work effectively under pressure to meet deadlines with
  frequent interruptions and changing priorities.
• Excellent interpersonal skills, emphasizing tact, diplomacy and
  flexibility.
• Ability to work with minimal supervision, initiate tasks, and prioritize activities.
• Ability to operate office
  equipment: PC, copy machines, printers and fax machines.
• Demonstrated ability to follow oral and written instruction and complete
  tasks independently.
• Strong demonstrated data entry skills.
• Ability to maintain confidentiality regarding financial and
  personal information.

SPECIAL CONDITIONS

• A cover letter is optional, but strongly
  encouraged.
• Must have reliable transportation. Must be willing to work altered work schedule as required.
• Background check
  is required for this position.
• This is a part-time 40% limited position until 7/1/2027, with the possibility of extension or
  conversion to career status.

Pay Transparency Act

Annual Full Pay Range: $53,160 – $75,335 (will be
prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $25.46 – $36.08

Factors in determining the
appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other
business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the
University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay
for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the
University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time
to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible
working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all
students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of
California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected
status under state or federal law.

For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment.
Please visit smokefree.ucsd.edu for more information.

Misconduct Disclosure Requirement: As a condition of employment, the
final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or
judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of
substantiated misconduct with a previous employer.

a. “Misconduct” means any violation of the policies governing employee conduct at
the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual
assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some
forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct
  in the Workplace

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