Parking Specialist (Temp)

Parking &
Transportation

Georgia State University

Georgia State University is a vibrant community in
the heart of Atlanta. At Georgia State University (GSU), we value the unique skills, perspective, talents, and passion that each employee
contributes to its learning community. To work at GSU is to accept an invitation to participate in the growth and development of the
internal and external community we serve!

Georgia State University Parking & Transportation is seeking a
detail-oriented Parking Specialist (Temp).

WHAT MAKES GSU A GREAT PLACE?

• A
  knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and
  mentorship.
• A rapidly growing center within an academic setting.

WHAT WILL YOU DO:

Georgia
State University Parking & Transportation is seeking a detail-oriented Parking Specialist (Temp) to review parking transaction activity,
correct transactional errors, reconcile daily activity, and escalate unresolved or systemic issues to the Director. This role is ideal for
someone who is accurate with numbers, comfortable working in transactional systems (AIMS, TiBA, ParkMobile ChargePoint, and PantherCash
familiarity helpful, but training will be provided), and who enjoys solving problems and improving processes.

DUTIES AND
RESPONSIBILITIES INCLUDE:

• Monitor daily parking transaction queues and exception reports for errors, duplicates, failed
  payments, expired credentials, and other anomalies.
• Research and troubleshoot transaction issues across parking systems (AIMS, TiBA,
  ParkMobile ChargePoint, and PantherCash, credit card processor logs, gate/vendor reports).
• Make appropriate corrections and
  adjustments in the parking systems, following established policies and audit trails.
• Process refunds, voids, and billing corrections
  within policy limits; prepare documentation for approvals when required.
• Escalate unresolved, high-value, repetitive, or suspicious
  transactions to the Parking & Transportation Director for review and action.
• Reconcile daily lot/deck revenue and transaction
  totals; prepare concise exception and reconciliation reports.
• Maintain accurate, auditable records of all transaction changes and
  communications.
• Provide timely, professional customer service via phone/email as needed to clarify transactions and resolve customer
  inquiries.
• Suggest process improvements to reduce recurring transaction errors and improve system integrity.
• Support audits
  and provide transaction documentation on request.
• Adhere to university policies regarding cash handling, confidentiality, and data
  security.

Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a
comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may
change at the discretion the employee’s direct supervisor.

Qualifications:
Minimum Requirements:

• High school diploma or equivalent.

Preferred
Requirements:

• Strong attention to detail and accuracy with numeric data.
• Comfortable using
  web-based administrative systems and basic troubleshooting.
• Proficient with Microsoft Excel (sorting, filters, basic
  formulas).
• Excellent written and verbal communication skills.
• Ability to handle confidential
  information with discretion.
• Experience with parking management systems such as AIMS, ParkMobile, or similar.
• Experience processing refunds/adjustments and maintaining audit trails.
• Familiarity with campus parking
  operations and common parking payment methods (credit card processing, PantherCash).
• Prior experience working in higher
  education, municipal parking, or transit agencies.

  Working conditions & physical demands:

  
  
• Primarily office-based work on the downtown campus; some standing or walking to investigate lot/gate issues may be required
  occasionally.
• Must be able to sit for extended periods and use a computer and telephone.
• Must pass
  background check as required by university hiring policies.

Department: Parking-Operations

Location: Atlanta Campus

Shift: Monday – Friday / 8:30am – 5:15pm

Salary: $17.00

Pay Grade: Temp

FLSA Status: Non-Exempt

Job Type: Temporary Work

Special Instructions:
To be fully considered
for this position, all candidates at the time of submission must provide the following documents:

• A complete and accurate
  GSU application
• Resume

Georgia State University ValuesCOMMUNITY: Fostering a distinctive shared identity
and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people
and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing
knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better placeINTEGRITY:
Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving
the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the
pursuit of meaningful discovery using our collective talents USG Core Value StatementThe University System of Georgia is
comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are
Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG
community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code
of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at
https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in
Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity: Georgia State prohibits discrimination, including discriminatory harassment, on the basis
of race, ethnicity, ancestry, color, religion, sex (including pregnancy),, This prohibition applies to faculty, staff, students, and all
other members of the Georgia State community, including affiliates, invitees, and guests., sexual orientation, gender identity, gender
expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions.
Background Check Successful candidate must be able to pass a comprehensive criminal background investigation and other
background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security
Policy and Campus Crime: Georgia State University is committed to its students’ and employees’ safety and security.It complies with
the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes
on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate
University office.

Please note, Georgia State University’s career board updates daily and requisitions are subject to be removed
without prior notice or before the posting expires.

Georgia State University prohibits discrimination on the basis of an
individual’s age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.

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