Patient Service Associate – Central Carolina Surgery

At Duke Health, we’re driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health’s mission across the state of North Carolina.

$2,500 Commitment Bonus for qualifying candidates!

JOB LOCATION

Central Carolina Surgery – 1002 N Church St

JOB SUMMARY

We are seeking a Patient Service Associate for our Central Carolina Surgery clinic in Greensboro to serve as the first point of contact for our patients upon arrival for appointments. This role includes participation in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. 

JOB DUTIES AND RESPONSIBILITIES

• Demonstrate the ability to greet and interact with patients with courtesy and professionalism.
• Assume full responsibility for new patients from the time of referral to the completion of the patient visit.
• Responsible for informing the patient of the level of customer service they can expect from CCS (offering to help the patient obtain copies of medical records if needed).
• Responsible for discussing finances related to their care and responding to any questions the patient may have regarding their initial patient appointment.
• Accurately schedules patients using established policies and procedures.
• Confers with the manager as appropriate to ensure patients are being seen in a timely manner.
• Data entry – enter demographics, insurance information, etc., into the practice management system.
• Ensure the patient is notified of the scheduled appointment and answer questions related to the new patient visit.
• Review appointments with patients to ensure understanding.
• Contacts referring offices to inform them of scheduled appointments.
• Performs all duties and responsibilities as requested by the manager.
• Serve as a backup for all other front office staff members and precertification specialist as needed.

JOB ELIGIBILITY REQUIREMENTS

• Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
• Experience in effectively coordinating multiple tasks or activities. 

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.

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