Patient Service Rep I

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success
of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission.

At Howard University, we prioritize well-being and professional growth.

Here is what
we offer:

• Health & Wellness: Comprehensive medical, dental, and
  vision insurance, plus mental health support
• Work-Life Balance:
  PTO, paid holidays, flexible work arrangements
• Financial Wellness:
  Competitive salary, 403(b) with company match
• Professional
  Development: Ongoing training, tuition reimbursement, and career advancement
  paths
• Additional Perks: Wellness programs, commuter benefits, and a
  vibrant company culture

Join Howard University and thrive with us!

https://hr.howard.edu/benefits-wellness

BASIC FUNCTION:

The purpose of this position is to
provide assistance to patients, staff, Faculty/Students of Howard University Hospital Faculty Practice Plan.

SUPERVISORY ACCOUNTABILITY:

Involves no responsibility or authority for the direction of others.

NATURE AND SCOPE:

External contacts include a variety of third-party payers, dental organizations, patients,
and other healthcare personnel.

PRINCIPAL ACCOUNTABILITIES:

• Greets and directs patients for
  appointments, referrals, and general information, utilizing excellent and effective customer service skills.

  
  

• Answers
  telephones, screens calls as directed, takes messages, and schedules appointments utilizing the computerized scheduling system. Also,
  confirms appointments and provides patient instructions verbally or in writing in order for patients to prepare for
  appointments.

• Ensures that patients are handled consistently and scheduled for appointments in a manner that recognizes the
  urgency of their needs and complaints.

  
  

• Implements effective front office business processes that will result in improved
  financial performance and will preserve or improve current customer service levels. These processes will include, but are not limited to,
  point of service patient registration into the Axium system, insurance verification and pre-authorizations prior to patient visits, history
  verification, and collection of time of service payments and co-pays.

• Works with patients and the business office on unpaid
  balances from previous visits prior to scheduling subsequent appointments.

  
  

• Verifies insurance eligibility and assists in
  collecting payments.

• Performs other related duties as assigned.

  
  

CORE COMPETENCIES:

• Knowledge of the activities of the Division in order to perform necessary clerical functions and requirements of the
  organization, including knowledge of hospital policies and third-party payers.

  
  

• Ability to effectively present
  information in one-on-one and small group situations.

• Ability to perform basic math functions, compute rates, ratios, and
  percents, and to interpret bar graphs.

  
  

• Ability to apply common sense understanding to carry out instructions furnished in
  written, oral, or diagram form.

• Ability to deal with problems involving several concrete variables in situations with limited
  standardization.

  
  

• Ability to operate a computer, photocopier, and other standard office equipment.

• Ability to
  sort and file materials correctly by alphabetical or numeric systems.

  
  

• Ability to establish and maintain effective working
  relationships with patients, employees, and the public.

• Ability to communicate English orally and in writing with people from
  various educational levels and backgrounds, as well as the ability to speak clearly and concisely.

  
  

• Ability to plan, organize,
  coordinate, and prioritize work in situations where demands of a diverse nature are involved.

MINIMUM
REQUIREMENTS:

• High School diploma or GED and 1-3 years of general work experience. AA/AS may be substituted
  for 4 years of required work experience. A BA/BS may be substituted for up to 4 years of work
  experience.

Compliance Salary Range
Disclosure

Expected Pay Range: $19/hr – $20/hr

Tagged as: Health Care