Patient Service Representative

The SHC offers medical care with behavioral health consultation and psychiatry services. SHC providers coordinate treatment with counselors
at the Counseling Center, MU Health Care, and University Physicians.

We strive to provide:

• High-quality, affordable,
  accessible, integrated health services
• Safe environment respecting students we serve
• Confidential services in compliance
  with HIPAA & FERPA

Job Description

Summary

The
Patient Service Representative (PSR) is responsible for greeting patients and visitors; working the registration desk; arriving patients;
updating demographics; loading insurance; accepting copayments; performing data entry; and scheduling appointments. They assist patients
during checkout after provider visits, schedule follow-ups with SHC when needed, and coordinate referrals to outside providers. The PSR
notifies providers when a patient has no-showed and updates the scheduling system accordingly. They contact patients whose appointments must
be rescheduled due to provider schedule changes, collect fee for service payments , manage after-hours nursing reports, answer the main
phone line, and help cover other PSR positions.

Essential Functions

• This position will cross-train to assist
  in other areas of our center and may help with off-site events. Must have excellent customer service skills.
• Collaborate with
  patients, families, and/or staff to address and resolve any issues that arise during the visit.
• Communicate any expected delays to
  patients and ancillary service departments.
• Greet and escort patients, answer the phone system, handle and/or direct calls to the
  appropriate area, and place calls as requested by the supervisor. Use excellent guest-relations skills in all interactions with patients,
  visitors, and staff.
• Maintain the general appearance and cleanliness of the waiting room, reception area, and offices.
• Validate patient demographics, insurance, pre-certification, prior authorization, and referrals; accurately manage copay
  collections; perform patient check-in and check-out, scheduling, bumping, cancelling, and marking no-shows; and effectively utilize computer
  applications.
• Additional duties as assigned.

Shift

Monday – Friday, 8:00 AM – 5:00 PM

This
position may require evening and weekend hours supporting activities and programs within the department. Occasionally division and campus
projects may require additional hours outside of your normal schedule.

Minimum Qualifications

High school
diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

Six (6) months of experience with frontline customer service and guest relations duties and skills.

Preferred
Qualifications

Prior experience in a health care setting, hospital admissions, registration, medical office, and use of
medical terminology strongly preferred.

Anticipated Hiring Range

Salary Range: $15.81 – $21.18 hourly paid
biweekly.

Grade: GGS 4A

University Title: Patient Service Representative

Internal applicants can determine their
University title by accessing the Talent Profile tile in myHR.

Application Materials

Complete application,
and upload the following: resume, cover letter, and 3 or more professional references which must include at least one
supervisor.

Sponsorship Information

Employment visa sponsorship is not available for this
position.

Benefit Eligibility

This position is eligible for University benefits. As part of your total
compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off,
short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses.
For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resou
rces/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity
Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

Tagged as: Health Care