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Patient Services Representative, Contact Center

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Job Number: 25587

Functional Area: Health Care

Department: MIT
Health


School Area: Executive Vice President


Pay Range Minimum: $22.60



Pay Range Maximum: $25.00

Employment Type: Full-time (Hybrid)


Employment
Category: Non-Exempt

Visa Sponsorship Available: No



Schedule:


Pay Grade: 4

Posting Description


PATIENT SERVICES REPRESENTATIVE (PSR), CONTACT
CENTER, MIT Health, is responsible for management of incoming phone calls and inbox messages from patients; being the
first point of contact patients and other personnel have with MITMedical; processing registration of new patients ensuring accurate
insurance eligibility information, scheduling appointments, advising of co-pays, pre-visit process, answering general inquiries, screening
callers for triage and coordinating with internal and external service areas. This position effectively communicates with patients,
providers and other service areas and troubleshoots complex patient inquiries.



A full job description is available, here: https://health.mit.edu/jobs

Job Requirements
REQUIRED: High school diploma or
equivalent; a minimum of two years of experience such as customer service or administrative role; ability to perform multiple tasks
simultaneously; and effective telephone manner and ability to communicate with patients, clinicians, and other professional staff in
pleasant, calming, and diplomatic manner. PREFERRED: Experience in a health care setting.


3/23/2026

Source ⇲
HigherEdJobs - Health and Medical Services

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