Program Manager

Job Identification: 43875

Job Category: Business Services

Apply Before: 07/13/2026, 10:10 AM

Degree Level: Bachelor’s Degree

Locations: 4202 E Fowler Ave, Tampa, FL, 33620, US

Hiring Salary: $58,000 – 63,000 Annually

Essential Personnel: No
Job Description

The Program Manager serves as the operational leader of the SMART Lab, a 324-computer academic support center serving ~6,000 undergraduate math students per academic year, and is responsible for developing and executing effective programs, services, and operations aligned with departmental priorities. This position manages student staffing, program implementation, data-informed assessment, and operational excellence. The
Program Manager works closely with the Director to advance departmental goals and exercises significant initiative, judgment, and leadership in developing and managing the day-to-day functions of the SMART Lab.

Salary Range: $58,000 – $63,000 Annually

Responsibilities

Operational Leadership

• Lead the daily operations of the SMART Lab, ensuring high-quality program delivery, staff performance, and student experience within a high-volume academic support environment.
• Provide day-to-day operational leadership and direction to professional staff responsible for implementing SMART Lab services and initiatives, ensuring consistent communication, coordination, and execution.
• Develop, improve, document, and maintain departmental policies, procedures, and workflows to support operational efficiency, consistency, and continuity while ensuring alignment with departmental priorities and compliance with institutional requirements.
• Manage student staffing budget allocations, payroll processes, and related resources within established budget parameters and institutional policies.

Student Staff Leadership and Development

• Directly supervise approximately 50 student employees, including managing their recruitment, hiring, onboarding, scheduling, training, coaching, performance management, and evaluation with support from professional staff.
• Lead the development, implementation, and continuous improvement of staff training and professional development programs focused on student development, transferable skills, accountability, and program excellence.

Assessment, Data, and Technology Management

• Collect, manage, and analyze programmatic and operational data to evaluate
  effectiveness, identify trends, monitor key performance indicators, and drive data informed
  decision-making.
• Develop and maintain reports, dashboards, and assessment tools that provide insights into program operations, utilization, staffing, and student engagement.
• Serve as the operational lead for instructional technologies and software platforms that support SMART Lab services, ensuring effective implementation, utilization, and continuous improvement.

Program Development

• Identify opportunities to enhance student learning, engagement, and success through the development, implementation, and continuous improvement of programs, services, and operational practices.
• Research emerging trends and best practices in learning support and student success and use findings to develop new initiatives within the SMART Lab.
• Collaborate with faculty, leadership, and other stakeholders to ensure SMART Lab services and initiatives effectively address evolving student needs, support student success, and advance departmental and institutional priorities.

Other Duties

• Represent the SMART Lab through outreach activities, presentations, orientations, and collaborative initiatives as needed.
• Perform other duties as assigned in support of departmental and institutional priorities.

Schedule: Work schedule will be determined in coordination with the Director and offers options for flexibility within SMART Lab hours of operation: Monday-Thursday 9:00 AM-9:00 PM, Friday 9:00 AM-4:00 PM, and Sunday 1:00 PM-5:00 PM. Occasional evening and weekend hours may be required.

Qualifications

Minimum Qualifications

• Bachelor’s degree and four years of experience.
• Degree Equivalency Clause: Four years of direct experience for a bachelor’s degree.
  * Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.
  * SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
  * A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
  * (a) Two years of direct experience for an associate degree;
  * (b) Four years of direct experience for a bachelor’s degree;
  * (c) Six years of direct experience for a master’s degree;
  * (d) Seven years of direct experience for a professional degree; or
  * (e) Nine years of direct experience for a doctoral degree
  * Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
  * Minimum Qualifications that require a high school diploma are exempt from SB 1310.

Preferred Qualifications:

• Master’s degree in Higher Education, Student Affairs, Educational Leadership, Mathematics Education, Curriculum and Instruction, Assessment and Evaluation, Educational Program Development, or a closely related field.
• Experience in a learning support or student success environment with responsibility for operational management, student staff supervision, program or service development, and data management.
• Advanced proficiency with Microsoft Excel and experience utilizing data visualization, reporting, or business intelligence tools (e.g., Power BI) to support assessment and decision-making.
• Demonstrated ability to work independently with a high degree of initiative, sound judgment, and follow-through, with strong organizational skills and ability to balance multiple responsibilities in a fast-paced environment.

About Us

Working at USF

With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF’s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.

About USF

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu.

Compliance and Federal Notices

This position may be subject to a Level 1 or Level 2 criminal background check.

Applicants have rights under Federal Employment Laws:

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

Family and Medical Leave Act (FMLA)

Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.

Equal Employment Opportunity

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.

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