Public Safety Dispatcher

Augustana College is a nationally recognized college of the liberal arts and sciences dedicated to investing in engaged learning, maximizing student potential, and strengthening community partnerships – the guiding priorities of our Bold & Boundless Strategic Plan (2024-29). For our 2,500 students from all backgrounds, Augustana provides a transformative experience that integrates rigorous academics, hands-on learning and mentorship to prepare graduates for meaningful careers and lifelong success.

The college’s scenic, wooded campus is located in Rock Island, Illinois, part of the Quad-Cities metro area (pop. 470,000) along the Mississippi River, about a 3-hour drive from Chicago. At Augustana, we seek innovative and student-centered professionals who are excited to contribute to our strategic goals of empowering students through engaged learning, leadership development and real-world experiences.

Employees at Augustana enjoy an excellent benefit package including medical, retirement, generous paid time off, tuition benefits for employees and their family members, and much more.

Job Title: Public Safety Dispatcher

Status: Non-Exempt, 12 month, 32 hours per week (.75FTE)

Wage Grade: 720

Reports To: Chief of Police

Overview: Provide dispatch services and additional support to College community. This position is part of a team that provides 24 hours per day, 7 days per week, 365 days per year coverage. This is a part time (75%) 12-month position, rotating 2^nd shift (3pm – 11pm) and 3^rd shift (11p-7am) with rotating weekend/holiday responsibilities. This position works 4 days each week.

Job Duties:

• Answers calls received at the switchboard. Based on information provided by the caller, route calls to the appropriate party and/or dispatch security officers to respond.
• Monitors fire alarms, responding according to College policy and protocol. Monitors camera feeds and reacts to situations as necessary.
• Calls in facilities service personnel and other Augustana employees for emergency purposes or as instructed.
• Answers emergency calls and notifies appropriate internal and external parties as specified by College policy and protocol.
• Sends electronic notifications via E2 Campus system to alert campus community of safety concerns.
• Issues visitor and temporary parking passes. Check in contractors.
• Performs additional administrative support duties as requested.
• Other duties as assigned

Education: High School Diploma or GED required.

Experience & Skills:

• Excellent verbal and written communication skills and the ability to use Microsoft Office products to create written documents.
• Strong proficiency utilizing desktop PC’s (Personal Computers)
• Ability to remain calm during emergency and stressful situations
• Ability to make decision with limited supervision and extreme time constraints.
• Ability to work with a diverse group of colleagues, students, and campus visitors.
• Ability to work efficiently with frequent interruptions.

Travel: None

Physical Requirements: Must be able to lift 25 pounds on a frequent basis Also required is the ability to see, listen, hear, speak, read, bend, stoop, and use a computer and telephone to accomplish work outcomes.

Additional Requirements: This position requires a valid driver’s license. Successful candidates must complete a criminal background check.

Pay and Benefits: This position is budgeted to pay $15.45 per hour. We offer a competitive benefits package designed to support the needs of employees.

Full-time employees are eligible for a comprehensive range of benefits including:

• Medical, dental, vision insurance
• Flexible spending accounts or health savings accounts
• Life insurance, disability insurance, and supplemental insurance programs
• Retirement plan with a generous company contribution
• Excellent paid time off/holiday benefits
• Tuition benefits for employees and their family members
• Access to company facilities (gym, pool, health center, etc.)

You can learn more about our benefit programs at our Benefits website.

Note: This job description is subject to change and is not designed to be a comprehensive listing of activities, duties or responsibilities that are required by the employee.

EEO Statement: Augustana is an Equal Opportunity Employer. It is Augustana College’s policy to provide equal opportunity to all qualified employees and applicants without regard to race, color, religion, gender, age, national origin, disability and any other category protected by federal, state or local law.

Application Instructions: Interested applicants should submit a cover letter, resume, and names of 3 references. Review of applications will begin immediately. Applicants must be legally authorized to work in the United States; this position is not eligible for visa sponsorship

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