Real Time Analyst (12 Months Contract) at TFG (The Foschini Group)

Job Description

The Real Time Analyst is responsible for managing a portfolio of store staff scheduling needs and ensuring optimal and efficient staff schedules. They provide line manager/user support and query management related to WFM. Additionally, they are responsible for reporting, monitoring, and tracking WFM compliance and trends.

Responsibilities

Manage store staff scheduling needs and requirements.
Provide support and query management related to WFM. Maintain systems support and incident logging.
Conduct WFM model testing and user acceptance testing.
Ensure optimal and efficient staff schedules. analyse and solve database-related problems.
Support WFM-related projects and initiatives.
Reporting – Unpaid Grace impact on employees pay, OT1.5, OT2 & OT2TAFW impact on the business on a weekly basis to identify problems stores, areas, regions or brands | Budget VS Cost VS Actuals weekly.
Timesheets – real time reporting, UAR and Schedule Adherence.
Schedules – inputs to scheduling (trading hours, skills, keyholders) & trends identified which will need to be provided to WFM Scheduling Analyst
Feedback – provide feedback to WFM Analyst based on findings
Systems Support and maintenance – Real Time and Monitoring incident logging and product support calls and managing background jobs (adding/creating jobs for stores automated processes, checking systems parameters)
Responsible for real time reporting/monitoring and tracking of WFM compliance, Real time and short-term adherence and trends analysis.
WFM’s first response team in real time and monitoring stores clocks

Qualifications

Minimum Matric/ Grade 12
Qualification in Math, BSC, BCom Stats or IT advantageous
Minimum of 2 years in a similar role.
Experience in WFM (scheduling, forecasting & real-time); MS Office proficiency (Database analysis and problem-solving)
Knowledge of Aspect (Alvaria), Genesis, Dayforce, Kronos, Total IX.

Skills:

Review and Reporting
Managing Change
Business Case Contribution
Business Process Modeling (BPM)
Enterprise Readiness Assessment
Perform Gap Analysis
Human resources systems and tools
Presentation Creation
Spreadsheet Expertise
Employee Relations
Learning Solutions Development

Behaviours:

Applies market and business insights in order to drive organisational objectives
Effectively works with others to achieve shared goals
Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation
Understands and navigates dynamics created by processes, systems, and people
Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
Interprets and simplifies complex and contradictory information when resolving organisational problems
Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results

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