Residential Housekeeping – Area Supervisor

The Area Supervisor is responsible for leading daily residential housekeeping operations while serving as a
working supervisor. This role provides direct supervision, coaching, and accountability for assigned staff while actively supporting
cleaning operations to ensure service continuity. The Supervisor is expected to perform housekeeping duties as needed to maintain service
levels, respond to staffing gaps, and support team productivity. This position participates in an on-call rotation and is available for
call-back responsibilities to support after-hours and emergency operational needs.

Duties & Essential Job
Functions:

1. Leads assigned team by coaching, counseling, and directing employees; planning, monitoring, and evaluating job
performance; and ensuring accountability to established standards, policies, and procedures.
2. Trains and develops staff by monitoring
cleaning methods, equipment usage, and operational expectations to ensure consistency and quality of service delivery.
3. Maintains daily
operations by assigning work, monitoring schedules, addressing staffing gaps, troubleshooting operational issues; and responding to urgent
or emergency situations.
4. Serves in a hands-on leadership capacity by performing housekeeping duties alongside staff when needed to
maintain service levels, including covering absences, supporting high-demand periods, and ensuring completion of assigned work.
5.
Adjusts staffing and workload in real time to ensure operational coverage and service expectations are met across assigned areas.
6.
Participates in an on-call rotation and is available for call-back duties to address after-hours issues, emergencies, and operational
needs.
7. Maintains a safe and compliant work environment by enforcing safety standards; proper chemical handling, and adherence to
university and regulatory requirements.
8. Monitors inventory and equipment by maintaining supply levels, ensuring proper usage, and
safeguarding university assets.
9. Ensures quality service delivery by conducting inspections, addressing deficiencies, and maintaining
established cleanliness standards.
10. Collects, maintains, and reports operational data including staffing levels, attendance,
productivity, inspections, and service outcomes; ensures timely and accurate submission of information to managers and leadership as
requested.
11. Maintains required administrative documentation including schedules, timekeeping verification, incident reporting, and
performance-related records in alignment with university expectations.
12. Provides timely and proactive communication to management
regarding operational status, challenges, and resource needs; ensures leadership has accurate and current information to support
decision-making.
13. Performs other related duties as assigned.

Required Education & Experience:

• High school
  diploma or GED.
• Experience supervising or leading teams.
• Experience in cleaning services, facilities operations, or
  hospitality environments.

Preferred Education & Experience:

• None

Required
Licensure/Certification/Specialized Training:

• Valid Texas Driver’s License.
• Must be insurable under the
  university motor vehicle requirements.
• Satisfactory results from a post-offer physical examination.

Preferred
Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills &
Abilities:

• Knowledge of safety regulations.
• Knowledge of job-related policies and regulations.
• Knowledge of Microsoft Windows.
• Knowledge of basic computer operations.
• Knowledge of basic Spanish/English
  communication.
• Knowledge of basic record keeping techniques.
• Knowledge of training techniques.
• Knowledge of
  customer service techniques.
• Skill in some or all components of Microsoft Office.
• Ability to work with cleaning
  chemicals.
• Ability to communicate verbally.
• Ability to draft grammatically correct correspondence.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and
in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual
  acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate)
  clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone,
  telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body
  movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 20 lbs.

Work Environment:

• Work is primarily indoors in a non-sedentary environment.
• Requires
  flexibility in work hours, including early morning, evenings, weekends, and participation in an on-call rotation.
• This role is an
  on-campus, in-person position.
• May be exposed to cleaning chemicals, and hazardous materials.
• The noise level in this
  work environment is usually moderate.

Employment Values Statement:

Texas Christian University values Integrity,
Engagement, Community, and Excellence in the workplace. TCU treats applicants and employees with fairness and respect. TCU hires and
promotes individuals based on their qualifications and their commitment to making a positive impact on our student-centered community. TCU
is an equal opportunity employer and follows all applicable employment laws. TCU fairly considers all qualified individuals, ensuring we are
a workplace free from unlawful discrimination and harassment.

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