Senior Representative, Human Resources Service Center

Location: Corporate College

Job Type: Full-Time Non-Academic Affairs

Job Number:
26-00328

Organization: Human Resources Office (204014)

Salary: 51,100.00

Position Summary

The Senior HR Service Center Representative will provide excellent customer
service to employees of the college regarding routine HR questions. Perform routine data entry including new hires, terminations, job
changes, and personal data changes in the college HRIS system, Banner. Interpret and answer inquiries related to HR and maintain the
centralized employee file system.

Primary Duties Performed

• Act as the first point of
  contact for queries from managers and staff across the college and provides a comprehensive administrative support service to the human
  resources team.
• Provides guidance and training to employees, supervisors, and administrative assistants on HR processes and
  procedures related to electronic personnel action forms (ePAFs) used to enter or correct data in the HR system.
• Ensure data accuracy
  and maintain a high level of data integrity in HR databases.
• Stays abreast of changes to Board Policy and Administrative Procedure.
  May make recommendations for policy changes based on trends identified by the HR Service Center.
• Support projects undertaken within
  the human resources department. Projects include annual open enrollment, annual performance process, etc.
• Deliver high quality and
  responsive HR Service. Research, investigate and triage customer questions if needed. Actively engage in the continuous improvement of all
  HR services.
• Accurately and timely completion of board agenda documents related to HR actions.
• Process complex data changes
  in the HR systems related to employee data.
• Enter worker’s compensation claims into database.
• Complete various requests from
  employees, such as Public Service Loan Forgiveness and employment verifications.
• Review and complete audit reports to ensure data
  integrity within the HR systems.
• Demonstrate attention to detail, professional attitude, and ability to maintain
  confidentiality.
• Performs other duties as assigned.

Qualifications/Experience

• High
  School Diploma or GED with at least five (5) years of customer service experience.
• Associate’s Degree preferred.
• Previous
  Human Resources experience preferred.

Working Conditions

• Generally, works in an office and
  campus environment.

Physical Requirements:

• Negligible