Service Coordinator – Front of the House

Dickinson College is a premier four-year residential liberal arts institution chartered in 1783 and widely
recognized as a leader in global and sustainability education. Dickinson College is located in Carlisle, named a “most livable city” by
Forbes and is minutes from the state capital of Harrisburg. The campus is connected to a vibrant downtown that offers eclectic dining,
shopping and entertainment options. Within a two-hour drive are Philadelphia, Baltimore and Washington, D.C.; New York City is three hours
away.

Dickinson College offers full-time employees a broad range of benefits, including a comprehensive medical insurance plan, life
insurance, flexible spending accounts, generous time off, parental leave, homebuyer assistance, and tuition benefits for eligible employees
and dependent children under the age of 24. Upon eligibility, the College contributes 8% of an employee’s base salary to a retirement
account with an additional .5% matching contribution; all money paid by the college into the employee’s retirement plan is immediately and
fully vested in the employee.

Below you will find the details for the position, including any supplementary documentation and
questions you should review before applying for the opening. To apply for the position, please click the “Apply” for this job link button
above.

Position Department

Dining Services – Dining Hall

Job Summary/Basic Function

The service
coordinator works with part-time line servers and part-time dining room attendants to set up, operate, close, and clean food counters, deli,
grill, and self-service stations in the dining hall service and seating areas. The service coordinator interacts directly with Dickinson
College students and serves as ambassadors of the college for students and other guests. The incumbent ensures timely, friendly, clean, and
safe delivery of food to customers while demonstrating positivity and warmth from the time the guest arrives to the time the guest
departs.

Essential Functions

• Reviews with kitchen culinary staff, cold-foods staff (salad department),
  and
  bakers the menus, allergen information, serving locations, portion sizes, garnish, and serving utensils before serving line and
  dining hall opens. Shares information with supporting co-workers assigned to line service or dining room
  service.
• Serves food and controls serving size portions according to guidelines established by Dining Services
  while understanding the concept of all-you-care-to-eat; balances customer desires with production
  limitations: will limit servings if and
  only when kitchen production cannot keep up with demand; and
  ensures self-serve islands and bars are maintained with fresh, attractive
  product in clean and neat
  service areas. Assists in training other employees to complete this essential function. Works in line
  areas
  or in dining room as dictated by customer traffic or as directed by management.
• Presents self and service counters,
  seating areas, and all self-service devices in a neat, orderly, clean, and sanitary fashion.
• Helps shift supervisor
  or student-supervisor train casual employees in the performance of counter and self-serve station set-ups.
• Prepares
  menu signs, sets out line cards, and verifies labeling of allergens, dietary traits such as vegan foods by working with the brand manager or
  office support staff. Supports salad bar, dessert bar, grains and sauce bar, and gluten-free stations.
• Answers all
  customer questions about menu items found throughout the dining hall; collaborates with chefs and others if unsure of
  answers.

Other Functions:

• This position is designated as “emergency response personnel.” “Emergency
  response personnel” are required to report to work when the college is delayed or closed. “Emergency response personnel” may be called in at
  any time of day to respond to weather and / or other types of emergencies as needed.
• Supervisory Responsibilities
  -Guides work of others who perform essentially the same work. May organize, set priorities, schedule and review work, but has no
  responsibility to hire, terminate, review performance or make pay decisions.

EEO/Diversity Statement:

The
College is committed to building a representative and diverse faculty, staff, and student body. We encourage applications from all qualified
persons.

Tagged as: Employment