Sr. Manager, IT

Job Summary

Information Technology Management

The Senior IT
Manager is a proactive and strategic leader responsible for overseeing IT operations, projects, client relationships, and team performance
in a dynamic academic environment. This senior-level role requires a highly organized individual with strong technical expertise in systems
administration, network concepts, and enterprise IT solutions. In addition to direct team leadership, this position plays a key role in
aligning and coordinating efforts across other IT managers and senior systems engineering staff to ensure consistency, standardization, and
strategic execution across the organization.
The Senior IT Manager is instrumental in mentoring staff, driving operational excellence,
and ensuring alignment with institutional goals, security standards, and service expectations. This role oversees end-to-end IT service
delivery, including staffing, purchasing, inventory management, compliance initiatives, and process standardization, while serving as a
trusted partner to university leadership and departmental stakeholders.

This is an ON-SITE position.

About
UIT: University Information
Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer
and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS)
portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of
other IT systems and services.

About the University of Utah: Located in Salt Lake City, the U is the flagship
institution of the State of Utah’s system of higher education, home to arts and museum venues
and a member of the BIG-12
Conference. Skiing and
snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from
biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West,
professional sports teams, and a wide range of other cultural and recreational activities.

Responsibilities
Senior Manager, Information Technology Management

• Design, develop, and implement
  IT systems, policies, and operational goals that support both organizational and departmental needs.
• Provide senior-level
  leadership and coordination across IT managers and senior systems engineering staff, ensuring alignment of priorities, standards, and
  service delivery models.
• Lead, mentor, and develop IT staff by providing coaching, training, and professional growth opportunities;
  establish clear performance expectations and conduct regular evaluations.
• Oversee staffing functions including workforce planning,
  recruitment, hiring, onboarding, and HR-related processes in alignment with university policies.
• Act as a primary liaison between
  IT and client departments, building strong relationships, understanding business needs, and ensuring high levels of customer
  satisfaction.
• Plan, coordinate, and manage IT projects from initiation through completion, while also serving in a hands-on
  technical role (systems administration) as needed.
• Ensure adherence to IT best practices, ITIL processes, and standardized
  workflows to improve service delivery, consistency, and operational efficiency.
• Manage and maintain asset lifecycle processes,
  including purchasing, inventory control, auditing, and equipment tracking for all supported departments.
• Oversee procurement
  activities, including vendor coordination, equipment ordering, and contract management for departmental IT services and support
  agreements.
• Ensure compliance with institutional security initiatives, policies, and regulatory requirements; track and report on
  compliance metrics and remediation efforts.
• Manage and support Mobile Device Management (MDM) and endpoint management solutions to
  ensure secure, standardized device configurations.
• Develop and maintain clear technical documentation, knowledge base articles, and
  process guides to support staff and promote consistency.
• Collaborate with leadership to align IT services with strategic
  priorities, financial planning, and long-term operational goals.
• Support and model a culture of accountability, organization, and
  thoroughness, ensuring accuracy and consistency across all team functions.
• Participate in an on-call rotation and remain available
  outside standard business hours to support critical client and operational needs.
• Travel on and off campus as required using a
  personal vehicle.
• Perform other duties as assigned.

Job Code: M34624Grade: M22

Minimum
Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related
work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Senior Manager, Information
Technology Management : Requires a bachelor’s (or equivalency) + 8 years or a master’s (or equivalency) + 6 years of directly
related work experience.

Preferences

• 15 years of computer support related experience.
• ITIL Foundations
  Certification.
• A+ MCSE, or other applicable certifications.
• Microsoft Windows and Mac OS troubleshooting.
• Automated Device Management experience.
• JAMF 200 level training.
• Atrium, CCure and RS2 experience.

Special Instructions

Requisition Number: PRN45428B
Full Time or Part Time? Full Time
Work Schedule
Summary: M-F 8-5 with on call responsibilities for after hours, weekend, holidays, etc.
Department: 01555 – UIT INFRASTRUCTURE
& OPS
Location: Campus
Pay Rate Range: $85,000 – $110,000
Close Date: 8/31/2026
Open Until
Filled:

To apply, visit https://utah.peopleadmin.com/postings/203998

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