Staff Assistant-Academic Outreach Coordinator

Company Description:

At MCLA, we’re here for all, and focused on each of our students. Classes are taught by educators
who care deeply about teaching, and about seeing their students thrive on every level of their lives. In every way possible, the experience
at MCLA is designed to elevate our students as individuals, leaders, and communicators, fully empowered to make their impressions on the
world. In addition to our 130-year commitment to public education, we have fortified our dedication to equitable academic excellence. MCLA
has appeared on U.S. News & World Report’s list of Top Ten Public Colleges for 11 consecutive years, earning the No. 6 spot on the list of
Top Public Liberal Arts Schools in the nation for 2026. The College’s focus on affordable education and economic prosperity is reflected in
additional 2026 U.S. News rankings: No. 6 for Top Performer on Social Mobility for liberal arts colleges in the state and No. 4 for Top
Performer on Social Mobility for public liberal arts colleges in the country. These rankings measure how well schools graduate students who
receive Federal Pell Grants. Learn more at www.mcla.edu

Job
Description:

GENERAL STATEMENT OF DUTIES: A key member of the Office of Academic Advising & Support Team,
the Academic Outreach Coordinator works directly with students and contributes to the management of the administrative and functional
operations of the office. Duties include general advising and undeclared student advising, academic case management outreach, and retention
initiatives. The Academic Outreach Coordinator will utilize MCLA’s student management system, EAB Navigate, to coordinate and keep track of
student outreach. The Coordinator promotes a positive and successful learning experience for students. Applying a holistic approach, the
Coordinator works within the context of specific subject content and provides general guidelines to help students refine and improve their
academic habits and college success.

SUPERVISION RECEIVED: Reports to the Director of Academic Advising

SUPERVISION EXERCISED: Supervises student employees as assigned.

DETAILED STATEMENT OF DUTIES
AND RESPONSIBILITIES:

Academic Outreach

• Assist with outreach and follow-up with students
  who received mid-term warning(s), academic concerns, attendance concerns, academic probation, academic suspension, or other
  matters.
• Plan and organize email and text campaigns to students that align with the academic calendar.
• Conduct intake
  meetings with students and make referrals to Academic Advising & Support success coaches (faculty and staff).
• Process academic
  notifications to the campus community including absence notifications.
• Assist and advise students seeking withdrawal or leave of
  absence from the College.
• Conduct exit interview with students withdrawing from College to determine the basis for the decision and
  future plan(s).
• Meet with students approved for a leave of absence from College to determine goals for college completion, short and
  mid-term academic plan(s). Coordinate with student’s major department as necessary.
• Conduct proactive outreach to, and maintain
  contact with, students on leaves of absence and ensure they are well acquainted with and supported in taking next steps in order to
  facilitate student return to MCLA and college completion.
• Conduct sessions and routine check-ins via phone, web meeting, and
  in-person to monitor students’ progress.
• Learn and understand all current resources available to MCLA students to enhance their
  educational experience, persistence, and general well-being, and make referrals as appropriate.
• Submit routine reports of student
  contacts and interactions, any issues that arise, and facilitated outcomes of sessions. Submit all required reports and documentation of
  student interactions in a timely fashion.

General Advising

• Assist advisement of Undeclared
  Program; Represent the Program at Admission and College activities and events.
• Provide general advising to new, returning,
  readmitted, and Dual Enrollment/Early College students.
• Work in collaboration with Faculty Success Coaches, Disability Resources,
  TRiO Student Support Services, Trailblazer Tutor Program, and Athletics’ Trailblazer Success Program.
• Assist and participate in
  faculty advising training sessions with Center for Teaching and Learning.
• Maintain updated student data, including documentation of
  all student interactions in MCLA’s learning management system (Canvas), academic planning tool (DegreeWorks), Student Success Management
  Platform (EAB Navigate), student records system (Banner) and other relevant platforms.
• Participate in professional development
  opportunities that provide awareness of best practices supporting student retention and success, including but not limited to diversity,
  equity, inclusion, and justice work.
• Ability to work a flexible schedule is required. Evenings and weekends may be necessary at
  times.

Supportive Duties

• Assists other staff members with phone/office coverage when
  needed.
• Assist with campus and community programs and events.
• Serve on relevant campus committees and working
  groups.
• Provide advising support as needed to all students as needed.

Requirements:

1. Bachelor’s degree in Education, Psychology, Sociology or related field required.
2. Experience
   working with students in a college setting.
3. Demonstrated ability to communicate effectively with students, staff, and faculty both
   verbally and in writing.
4. Previous experience working in an academic support setting preferred.
5. Excellent organizational,
   coordination, and time management skills to prioritize workload and provide assistance to students and college community members as
   needed.
6. Exceptional communication skills to interact with a diverse array of students and colleagues to provide high-quality support
   and customer service to students.
7. Knowledge of current technologies and word processing, database, presentation, and spreadsheet
   software, specifically Microsoft Office applications.
8. Ability to work both independently and as part of a team.

Additional Information:

This is a full-time permanent, benefited position within the APA bargaining union. Salary for
this position is $52,000-$55,000 per year.

Employee Benefits:
Health Insurance: MCLA offers a variety of
HMO, POS, and PPO-type health insurance plans for eligible employees. Coverage is effective on the 1st of the month following the date of
hire. Exceptions to employees hired on the 1st of the month, coverage is effective immediately.
Retirement: The MA State Employee
Retirement System provides eligible employees with a retirement pension following a 10-year vesting period. In lieu of the retirement
pension, eligible employees may select the Optional Retirement Plan with a maximum 5% employer matching contribution. Tuition Waivers &
Discounts: eligible employees, including spouses and dependent children, receive reduced tuition at MA state colleges, community
colleges, and universities.
Paid Time Off: employees receive 12 paid holidays and generous vacation, personal, and sick leave
benefits.

Until further notice, in response to the Presidential proclamation, issued on September 19, 2025, imposing a significant
fee on the entry of individuals with new H-1B visas, this position is not eligible for visa sponsorship.

Massachusetts College of
Liberal Arts complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodations to qualified applicants and
employees with disabilities. Should you need to request a reasonable accommodation for the application process, please email Brenda Stokes,
Executive Director of Human Resources.

Massachusetts College of Liberal Arts is deeply committed to fostering a community of
excellence, equity, diversity, and inclusion. We provide equal access to educational, co-curricular and employment opportunities for all
applicants, students, and employees regardless of race, color, religion, national origin, age, disability, gender, sexual orientation,
gender identity, gender expression, genetic information, marital or parental status, veteran status, or membership in any other legally
protected class. Massachusetts College of Liberal Arts does not discriminate on the basis of sex in any educational program or activity that
they operate, which extends to admission and employment.

Inquiries about Title IX, Equal Opportunity, or ADA/504 and other
non-discrimination policies may be directed to MCLA’s Interim Title IX and Equal Opportunity Coordinator, to the Assistant Secretary of the
Department of Education Office for Civil Rights, or both.

Lucas Morrill Interim Title IX and EO Coordinator
375 Church Street,
North Adams, MA 01247
Telephone: (413) 662-5103
Titleix@mcla.edu

U.S.
Department of Education, Office for Civil Rights
33 Arch Street, 9th Floor Boston, MA 02119-1424
Telephone: (617) 289-0111; FAX: (617)
289-0150; TDD (877) 521-2172
OCR.Boston@ed.gov

Application
Instructions:

Candidates are required to submit a resume, cover letter, online application and 3 professional references. To
submit application materials, click the apply now button below.

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