Student Account Specialist

Company Description:

Founded in 1873, having celebrated its 150th anniversary in 2023, Massachusetts College of
Art and Design (MassArt), is the nation’s first and only independent, free-standing public college of art and design in the country. MassArt
is an inclusive community of thinkers, doers, makers, educators, innovators and leaders striving to shape the future through art and design.
We’ve spent 150 years demonstrating the truly amazing things that happen when a world-class art and design education is an option for every
deserving student. Located in Boston’s hub of arts and culture along the Avenue of the Arts, MassArt enrolls 2,000 students and offers a
comprehensive range of undergraduate and graduate degrees in 18 disciplines, as well as continuing education and youth programs.

MassArt strives to be a model of diversity and inclusion; the campus community reflects the layers of cultural and self-identity that
proudly make up our region, nation, and world. We build effective partnerships with co-workers throughout the College by freely sharing
appropriate information and providing assistance to all and maintain an environment that is welcoming to persons of all backgrounds,
nationalities, and roles.

Job Description:

Salary and Bargaining Unit Information:

The annual salary range for this position is $65,000- $80,000 , commensurate with relevant professional experience and education. This is
a full-time, benefited, exempt, APA position.

Working Hours: 37.5

The Student Account Specialist is a vital member of the
Business Office/Student Accounts Department, reporting to the Bursar within the Administration & Finance (AF) Division. This role serves
as the primary point of contact for all student financial accounts, taking responsibility for the accurate billing and collection of
tuition, residence charges, and related fees across Undergraduate, Graduate, and Continuing Education Programs. The ideal candidate
possesses a passion for helping people while performing an essential customer service function by counseling a diverse population of
students and parents. The Specialist is expected to educate students/families on MassArt policies and procedures, including enrollment and
payment options, while exercising sound judgment and sensitivity in these interactions.

Key Responsibilities

• This position is centered on the operational management and customer support of student financial activities:

Operational Management:

• Manages the day-to-day activity related to student accounts, including billing,
  refunding, and collection. This involves cashier functions such as posting payments, verifying batches and deposits, and generating cash
  balance reports. The Specialist oversees the timely posting of Title IV and other financial aid, records all disbursements and refunds in
  adherence to state/federal regulations and MassArt policies, and coordinates/resolves refund batch issues with accounting. Additional duties
  include making adjustments, waivers, and exemptions to accounts with proper approval, and assisting students with third-party vendor
  invoices for items like health insurance and meal plans. This work requires performing weekly and monthly reconciliations of ledger and sub
  ledgers, and providing weekly summary reports of all student accounts. This position is also responsible for the oversight of our credit
  card payment processing systems, including scheduling their use by student groups, training users on its use, reconciling payments, and
  working with the Bursar to ensure payments are properly routed.

Student Worker Supervision and Support:

• Assists in the hiring, training, and development of student workers. The Specialist also supports the Bursar’s Office staff by
  triaging questions from students and families, making necessary referrals to departments like Financial Aid, the Registrar’s Office and
  Residence Life, and escalating complex customer service issues.

Policy and Program Assistance:

Assists
the Bursar in developing and implementing policies, programs, and initiatives. This includes planning and executing interdepartmental
activities with groups such as the Business Office, Admissions, Financial Aid and the Registrar to ensure smooth transactional integration.
The Specialist is also involved in the semester billing set up, including creating rate tables and fees, posting tuition in Colleague, and
issuing student bills, while coordinating with Continuing Education on deadlines and procedures.

Financial Reconciliation and
Administration:

• Performs essential weekly and monthly reconciliation with the general ledger concerning Financial Aid,
  cash receipts, and student account invoicing. The Specialist also performs other related duties as assigned, which can include participation
  in Search Committees and Governance Committee projects.

Representation:

• Represents the office on
  college wide committees.

Flexibility:

• The role requires the ability to perform other duties as
  assigned, as well as availability to work extended and/or flexible hours, including evenings and weekends, as needed. The work is complex,
  operating with structured deadlines and requiring strict confidentiality. The Specialist must exercise independent judgment, particularly
  when interacting with students in situations that may require conflict resolution skills.

Key Knowledge, Skills, and
Abilities

Success in this role requires a comprehensive skill set that includes:

• Financial Expertise: An
  understanding of accounting concepts, comprehensive knowledge of accounts receivable processes and procedures, and expertise in credit and
  collection principles, regulations, and standards. This includes knowledge of federal and state financial aid policies.
• Higher
  Education Systems: Demonstrated knowledge of higher education principles, practices, and procedures related to student account operations.
  Experience is required with personal computer and database computer systems, including experience with the Colleague ERP by
  Ellucian.
• Technical and Administrative Skills: Advanced technical skills in Microsoft applications, particularly Word and Excel. The
  Specialist must have strong analytical, organizational, and quantitative skills, and be able to work in detail while addressing multiple
  priorities and deadlines.

Interpersonal and Communication Skills:

• Demonstrated superior customer
  service experience, strong problem-solving and negotiation skills, and excellent communication (oral and written) and group presentation
  skills. The ability to work effectively with diverse groups and demonstrate adaptability and flexibility in meeting customer needs is
  critical. Maintaining confidential records and information in a secure manner is essential.

Requirements:

Candidates must have a Bachelor’s degree and a minimum of two years of experience working in a student accounts environment.
Additionally, one year of experience with database computer systems is required.

Additional Information:

Please note MassArt:

• Does not support employment-based visa sponsorship or non-student exchange visitor visa
  sponsorship.
• Is not an E-Verify institution.

Selected candidates must be eligible to work in the US at the time of
employment, complete all onboarding tasks including a Criminal Offender Record Information (CORI) and Sex Offender Registry Information
(SORI) background review and provide proof of eligibility to work in the US by completing the Form 19, Immigration Reform and Control Act of
1986.

You are required to show proof of your identity and employment eligibility within three (3) days of the start of your
employment. You will not be authorized to work in any capacity until all paperwork has been completed. For a list of all acceptable
documents please click here.

Comprehensive Benefits (does not apply to contractor/student positions):
When you embark on a career with the
Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take
pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Please click here to view MassArt Benefits.

MassArt provides equal employment opportunities to
all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual
orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or
membership in any other legally protected class.

MassArt complies with all applicable federal, state and local laws governing
nondiscrimination in employment in every location in which the college operates. This policy applies to all terms and conditions of
employment.

Application Instructions:

Please provide a cover letter and resume.

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