Student Accounts & Services Manager

About Covista

Covista is America’s largest healthcare educator, serving more than
97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled
education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce
shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross
University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Our colleagues come from a wide
range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and
making a meaningful difference for students and society aren’t separate goals-they’re one and the same. This means creating an environment
where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare
education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their
contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don’t just support healthcare
education-they shape it. This isn’t abstract purpose work. It’s solving real problems for real people in real communities while advancing
careers.

We operate on a hybrid schedule with four in-office days per week (Monday-Thursday). This approach enhances creativity,
innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

For more information,
visit covista.com and follow us on LinkedIn, Instagram and YouTube.

Job
Description

The Manager of Student Accounts & Services plays a key leadership role in delivering a positive,
supportive student
finance experience. This position oversees the processes, training, evaluation, and ongoing support of student finance
and accounts
receivable services, ensuring students receive accurate, timely, and compassionate assistance throughout their
journey.

As a hands-on
leader, the Manager oversees day-to-day operations, supports the resolution of student inquiries, and
continuously evaluates the
effectiveness of services provided. This role also contributes to the design and implementation of programs that
promote student success,
exceptional customer service, and operational excellence for our academic partners and the organization as a
whole.

This position
operates within a contact center environment that supports students across all service modalities and reports
directly to the
Director of Student Finance. The Manager serves as a role model for Covista’s values and actively fosters a
culture of
CARE, aligned with the organization’s mission, vision, and purpose.

Key Responsibilities

• Lead,
  coach, and support the Account Management team to continuously enhance service quality and strengthen academic partner
  relationships
• Promote integrity, accuracy, and timeliness in student advisement and service delivery, ensuring a consistently
  positive student experience
• Ensure appropriate staffing by participating in recruiting, interviewing, hiring, promotions, and
  onboarding while clearly defining roles and expectations
• Review and assess current customer service practices and operational
  workflows, recommending improvements to leadership as needed
• Provide leadership with regular tracking, reporting, and assessment of
  service outcomes and team performance
• Support the professional growth and development of Account Management Representatives,
  recognizing their critical role in the overall customer service strategy
• Develop, implement, and monitor staff schedules to ensure
  effective coverage and service quality
• Assist with department staffing plans and budget considerations, maintaining service levels
  while managing resources responsibly
• Handle escalated student concerns with empathy and professionalism, working toward timely and
  effective resolution of student finance and financial aid issues
• Maintain and communicate a strong working knowledge of University
  policies, Title IV regulations, Military/Veteran Affairs, international, and state requirements, clearly explaining the purpose and value of
  policies to students
• Ensure team members have the tools, resources, and knowledge needed to help applicants and students make
  informed tuition and investment decisions
• Identify and share best practices to promote continuous improvement and a consistently
  strong Covista student experience
• Maintain a thorough understanding of all Student Finance programs, policies, and
  procedures
• Assist with special projects and reporting related to accreditation or state approval processes, as
  needed
• Perform other duties as assigned while complying with all organizational policies and
  standards

Qualifications

• Bachelor’s degree required; Master’s degree strongly preferred
• Minimum of 4 years of
  combined professional experience, including prior people management experience
• Experience working in a service-oriented environment,
  with a strong commitment to customer care
• Demonstrated experience in Student Finance or related functions
• Experience with
  budget preparation, financial modeling, and accounting management preferred
• Working knowledge of federal and state financial aid
  regulations, including Title IV requirements
• Proficiency in Microsoft Office and financial aid or student information
  systems
• Strong understanding of internal and external customer needs, with a student-centered mindset
• Exceptional
  leadership, critical thinking, organizational, and interpersonal communication skills
• Ability to effectively collaborate with and
  influence stakeholders at all levels of the organization
• Comfortable working in a fast-paced environment, balancing multiple
  priorities with confidence
• Proven ability to work independently, exercise sound judgment, and make informed decisions
• Solid
  understanding of the principles, practices, methodologies, and procedures related to student financial aid
  administration
• Demonstrated success in setting deadlines, managing projects, and ensuring timely completion
• Strong
  presentation skills, with experience communicating ideas and recommendations to senior leadership
  

  #CVSA

Additional
Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position
is
between $61,720.78 and $108,334.92. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and
training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent
Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements.
The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

• Health, dental,
  vision, life and disability insurance
• 401k Retirement Program + 6% employer
  match
• Participation in
  Covista’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  

  For more
  information related to our benefits please
  visit:
  https://careers.covista.com/benefits

  
  

Equal Opportunity – Minority / Female / Disability / V / Gender
Identity
/ Sexual Orientation

Tagged as: Employment