Student Accounts Specialist I

Job Title: Student Accounts Specialist I

Location:
Hybrid-Remote

Department: Student Accounts

Location:
Hybrid-Remote

FLSA: Non-Exempt

Supervisor: Erin Eberhardt, Student Accounts
Supervisor

General purpose of the job:

This full-time position is responsible for working with the Student
Accounts team to ensure accurate collection of tuition and fees and consistent maintenance of student accounts, as well as administrative
and operational support of the team.

Essential Duties and Responsibilities:

• Serve as the primary contact and
  manager of the Student Accounts department main phone line, completing tasks, responding to inquiries, or routing communications as needed.
  Accuracy, timeliness, and professionalism are required at all times.
• Act as designated primary backup for department
  inbox.
• Maintain working knowledge of Student Accounts practices, including but not limited to collection of tuition and fees,
  payment processing, auditing and maintaining accurate records, communicating payment options, payment deadlines, and University
  policies.
• Manage VA student population including VA Vocation Rehabilitation (VR&E) within the deadlines as established by the
  Student Accounts Supervisor. This will include but is not limited to tracking the SCU VA population, coordinating with the SCU VA Certifying
  Official, administering the VA invoicing portal, preparing and submitting invoices according to deadlines, following up on outstanding
  payments, processing returns, and maintaining accurate, current records.
• Review and resolve the Uncashed Checks report within 30
  days of receiving the report.
• Manage mySCU informational updates on the Student Accounts page, including important dates, in
  coordination with Student Accounts colleagues and management.
• Regularly review non-AS student balances on AR Subsidiary accounts to
  manage, correct, or advise.
• Act as student outreach coordinator as required to support department operational tasks. This includes,
  but is not limited to term based email management, Resolution Specialist support, and new student outreach.
• Provide administrative
  and project support to Student Accounts staff managing current and prior student balances.
• Attend staff meetings as required.
  Participates in department training and development programs.
• Performs ad hoc assignments and other duties as assigned by the
  Student Accounts Supervisor.

Secondary Duties and Responsibilities:

Other duties and special projects may
be assigned to meet department or university needs. The ability to work in a fast paced and collaborative environment and adjust to changing
priorities. As a member of the Student Accounts team this position contributes to the team effort by welcoming new and different work
requirements; exploring new opportunities to enhance services of the office; and helping others accomplish related job results where
needed.

Attendance:

Must be punctual and timely in meeting all requirements of performance, including, but
not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where
applicable.

Onsite:

This position requires regular onsite support and/or attendance to support department
needs. Current needs are during the first 2 weeks of each term and then 1 day a week throughout the term. Onsite support is subject to
change based on the operational needs of the department/university.

Intellectual:

• Analytical – Synthesizes
  complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and
  procedures.
• Design – Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs;
  Applies design principles; Demonstrates attention to detail.
• Problem Solving – Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
• Project
  Management – Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Technical
  Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and
  skills; Shares expertise with others.

Interpersonal:

• Customer Service – Manages difficult or emotional
  customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service
  and assistance; Meets commitments.
• External Working Relationships – Develops and maintains courteous and effective working
  relationships with clients, vendors and/or any other representatives of external organizations.

Organization:

• Business Acumen – Aligns work with strategic goals.
• Business Necessity – The needs of the employer may be dependent
  on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may
  include, but is not limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands.
  Therefore, it may become necessary to make modifications to how business is conducted, and work is accomplished, with minimal or no advance
  notice to employees. Accordingly, the employee must be capable of adapting, with minimal or no advance notice, to changes in how business is
  conducted, and work is accomplished, with no diminishment in work performance.
• Safety and Security -All employees are responsible
  for observing safety and security procedures as applicable and reporting potentially unsafe conditions to
  management.

Supervisory Responsibilities:

This position has no supervisory
responsibilities.

Education and/or Experience:

One year certificate from college or technical school; or
three to five years related experience and/or training; or equivalent combination of education and experience.

Computer
Skills:

To perform this job successfully, an individual should have knowledge of Internet Software; spreadsheet software
(Excel); word processing software (Word); electronic mail software (Outlook); presentation software (PowerPoint); 10-key by Touch, reporting
software, and enterprise database software system Jenzabar (J1).

Certificates, Licenses, Registrations:

None

Other Skills and Abilities/ Qualifications:

Experience in Jenzabar system preferred.
Proven customer service skills and enthusiasm for providing exceptional service to a diverse population of students, staff, faculty, and
other constituencies. Proven exceptional attention to detail and ability to consistently produce error free results. Ability to read and
interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports
and correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other
employees of the organization.

Physical Demands:

The physical demands described here are representative of
those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is
frequently required to sit; and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel;
reach with hands and arms; and taste or smell.

The employee must occasionally lift and/or move up to 25 pounds.

Work
Environment:

The work environment characteristics described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential job functions.

While performing the duties of this job, the employee is occasionally exposed to the outside weather
conditions.

The noise level in the work environment is usually moderate.

Expectations OF SCU Employees:

The SCU President’s Cabinet has identified a set of values that are bare minimums for employment, and those that are core
to who we are as a university.

SCU Core Values:

1) Integrative Health: We teach, learn, collaborate, and lead
by creating an open environment for multiple disciplines and professionals to bring their shared and unique skills together for the benefit
of patients and students.

2) Evidence-based Practice: We value a culture of inquiry, assessment, research, scholarship, and judicious
use of current best evidence to inform our decisions and work.

3) Health Equity: We value people equally. We strive to educate
graduates that are prepared to improve individual and community health.

4) Inclusivity: We welcome everyone regardless of age, race,
ethnicity, class, religion, gender, gender expression, sexual orientation, disability, or any other similar or protected status. We believe
inclusivity leads to more diversity in our reasoning, better representativeness in our conclusions, more ingenuity in our problem solving,
and greater equity in our care

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