Student Loan Programs Manager

Job Summary

Manages federal, state, institutional, and
private/alternative student loan programs. Assumes primary responsibility for management of loan programs and processes in the University
Office of Scholarships and Financial Aid (UOSFA) and coordinates with partner offices. Supports effective
management of office, including processing, services, and communications.

Responsibilities
1.
PROGRAM MANAGEMENT AND DEVELOPMENT

• Manages designated programs in a manner that helps ensure comprehensive
  awareness and utilization of funding; adheres to relevant rules, regulations, policies, and practices
• Ensures appropriate consumer
  information for designated programs is available to students and colleagues; ensures effective related communications, counseling, and
  training for students and colleagues
• Develops and communicates policies and procedures (including rights and responsibilities) to
  students, families, and colleagues in an accurate, timely, effective, thorough, equitable, and inclusive manner
• Regularly revises,
  updates, and distributes manual(s) to ensure awareness of applicable and regulations, policies, and procedures, as well as rights and
  responsibilities (for students and colleagues)
• Ensures effective advice and counseling provided for inquiries and recipients
• Fosters constructive working relationships with on- and off-campus program/process partners and colleagues
• Assists in
  monitoring award and payment records to ensure accuracy and resolve discrepancies or required eligibility adjustments
• Actively
  supports and ensures reporting and required data submissions are completed accurately and timely
• On at least an annual basis,
  assesses composition of and need for designated programs and their utilization; prepares summary of analysis and determines appropriate
  distribution in collaboration with supervisor and/or Executive Director
• Prepares all contractual agreements and/or memorandum of
  understanding between the University of Utah and relevant program partners, if required, and ensures draft agreements are reviewed and
  approved by university legal services staff
• Serves as subject matter expert and lead for designated programs

2.
SERVICE, PROCESSING, AND COMMUNICATIONS

• Monitors, tracks, and adjusts, as appropriate, student financial aid awards and
  eligibility in a thorough, timely, and accurate manner
• Effectively advances processing and service workloads including delivery of
  services and processing; adjusts accordingly in collaboration with managers to ensure balanced, timely, accurate, well-documented,
  equitable, and inclusive services and processing within benchmarks established by supervisor and/or office management team
• Determines eligibility for scholarships and financial aid, including types and amounts to be awarded or adjusted, in accordance with
  established federal and university standards and guidelines
• As needed, applies verification and appeals policies/requirements
  accurately, consistently, fairly, and equitably
• Professionally addresses and works toward resolution of complex or novel situations
  encountered in processing and service work of office
• Ensures professional delivery of services, including maintenance of
  data/information security, privacy, and confidentiality
• Follows appropriate records management procedures and complies with
  record-keeping and archival requirements
• Completes multiple complex reports used to monitor and assure service and processing
  benchmarks, as well as accuracy of eligibility and payments

3. COMPLIANCE AND SUPPORT

• Maintains
  expertise in laws, regulations, policies, procedures, and high impact practices affecting eligibility for and management of designated
  programs/processes
• Monitors eligibility determinations for designated programs to ensure they are accurate and reasonable, and
  that adjustments are made appropriately and timely; ensures maintenance of thorough documentation of eligibility determinations, compliance,
  adjustments, and all related transactions for purposes of audits and program reviews
• Maintains access to and a working knowledge of
  relevant internal and external systems
• Provides clear and accurate documentation of transactions, conversations, interactions, and
  edits affecting student eligibility and/or compliance with applicable regulations, statutes, and/or policies
• Adheres to all
  statutory, regulatory, and policy guidance, including office policies and procedures
• Maintains privacy and confidentiality of
  student and family data and information
• Maintains security of student records and related information
• Actively
  participates in and contributes to overall office effectiveness

4. TRAINING AND PROFESSIONAL DEVELOPMENT;
PROFESSIONALISM

• Maintains current knowledge of policies, rules, regulations, technical standards, and high-impact
  practices associated with administering and delivering federal, state, institutional, and private programs, including associated systems and
  emerging technologies
• Actively participates in professional meetings, conferences, and workshops; meets and communicates clearly
  with colleagues in similar positions/roles; researches industry practices; shares resulting knowledge and research with management and staff
  in order to serve well the students and the institution
• Participates in approved professional development activities in
  coordination with supervisor
• Ensures area policies and procedures are current and accurate
• Supports financial aid outreach
  events, ensuring delivered information and question responses are accurate, timely, complete, and professional
• Maintains
  professional appearance and demeanor, including when engaging students, families, colleagues, and members of the public
• Collaborates with other employees on office committees regarding policy, procedures, and training opportunities
• Assists in
  training new employees (permanent and temporary, including interns and graduate assistants), as needed

5.
GENERAL OFFICE SUPPORT AND EFFECTIVENESS

• Effectively participates in and oversees area(s) of responsibility
• Partners in monitoring and assurance that overall office operations are functional, accessible, efficient, compliant, and free of
  conflicts of interest
• Directs timely and accurate completion of workload, including efficient monitoring and distribution of
  workload; proactively coordinates with colleagues and managers to ensure effective office-wide coordination and delivery of processing,
  services, and outreach activities
• Routinely and thoroughly reviews output and reports for accuracy and compliance
• Follows
  established timelines/calendars for projects/tasks; provides updates as necessary
• Ensures communication of policies and procedures
  (including rights and responsibilities) to students, families, and colleagues occurs in an accurate, timely, effective, thorough, equitable,
  and inclusive manner
• Routinely informs supervisor and senior management team of status updates regarding the designated
  programs/processes; advises management of anomalies, trends, or patterns affecting student and program eligibility
• As needed,
  serves on and/or oversees various office committees, which may include such functions as communications plan, appeals processes, outreach,
  personnel, forms and publications, etc.; position may also be asked to serve on Enrollment Management and/or University committees
• Maintains effective working relationships and serves as a resource regarding scholarship and financial aid issues, policies, and
  procedures
• Collaborates on office-wide training and development plans
• Performs other duties as assigned by supervisor
  and/or Executive Director, including providing assistance in other areas within UOSFA during peak or seasonal periods for processing and
  service

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications
Bachelor’s degree in
a related area or equivalency (one year of education can be substituted for two years of related work experience). Four to six years of
progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to
analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and
processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Completion of provided
supervisory training within one year of employment may be required. Master’s degree in a related area may be preferred.

Applicants
must demonstrate the potential ability to perform the essential functions of the job as outlined in the position
description.

Preferences
Prefer previous work experience in a higher education setting. Also preferred is the demonstrated
ability to effectively manage complex federal, state, institutional, and private programs, as well as the demonstrated ability to work with
and serve well a diverse population of students.

Special Instructions

Requisition Number: PRN45184B
Full
Time or Part Time? Full Time
Work Schedule Summary: Monday thru Friday; 8:00 – 5:00 with some weekend and evening work as
necessary
Department: 00294 – Financial Aid
Location: Campus
Pay Rate Range: $49,000 to $56,200
Close
Date: 8/27/2026
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/202693

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Tagged as: Employment