Student Support Specialist

Job Description

This position involves direct interaction with students, providing assistance, guidance, and support to ensure a positive experience. Responsibilities include evaluating student accounts by reviewing, analyzing, and processing financial and account data. The role also involves processing student payments, including in-person and mailed payments. The position requires excellent customer service skills, a thorough understanding of university policies and procedures, and the ability to respond effectively to a variety of student inquiries.

Key Responsibilities

• Serve as the first point of contact for students, parents, and visitors both in person and over the phone.
• Provide exceptional customer service while creating a welcoming environment for students and visitors.
• Direct students to appropriate departments or campus resources as needed.
• Maintain a strong understanding of financial aid processes, including FAFSA.
• Advise current and prospective students and their families on financial aid and student account matters.
• Process student payments received in person and through the mail.
• Provide accurate information regarding university policies, procedures, and services.
• Address student concerns, complaints, or account issues and provide timely and effective resolutions.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Maintain clear, professional communication with students, faculty, and staff.
• Ensure accurate documentation and recordkeeping of student interactions, requests, and outcomes.

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Shift

8:00 AM – 5:00 PM Monday – Friday with some extended hours during peak volume times

Minimum Qualifications

A Bachelor’s degree or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

• Strong verbal and written communication skills
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Proficiency with office software and student information management systems
• Strong attention to detail and problem-solving skills
• Excellent customer service and interpersonal skills

Anticipated Hiring Range

Salary Range: $17.05 – $23.37 per hour
Grade: GGS-007
University Title: Student Support Specialist II
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Application Materials

• Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.
• Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Careers: https://www.umsl.edu/services/hrs/careers/index.html
• Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment@umsl.edu. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of Human Resources at umslhr@umsl.edu.

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