Student Support Specialist I

College of Business

Job Description

Come and work with a fun
team, and amazing college students! This position’s main purpose is to support 16 advisors and help be the bridge to connect 4,000 +
business students with their advisor. This position is the front-line support to welcome guests to the office. This role will manage
calendars, respond to phone and email inquiries, creating the weekly undergraduate newsletter as well as helping with the office
projects.

• Direct/route in person, email and phone traffic; gather appropriate information to relay to staff. Assist students in
  scheduling appointments with advisors and direct students to ensure they utilize the check-in process.
• Manage 5,000+ electronic
  student folders including scanning, renaming and filing electronic items on the shared drive for access by team. Ensure documents are filed
  accurately by students.
• Communicate with students on academic advisor assignments students. This is an ongoing task. (e.g,
  turnover, leaves, etc.).
• Prepare monthly on-call calendar for advising team based on availability, schedules, etc.
• MU
  Connect Outreach (platform): Checks system and clears flags when concern has been addressed. Call students and connect them to appropriate
  resources and ensure they are getting the assistance needed.
• Assist in shared overall supervision of work study students; assign
  tasks, monitor completion, answer questions, etc.
• Develop and distribute undergraduate newsletter. Responsible for newsletter
  content by pulling information submitted from general inbox and compiling it into newsletter format for distribution.
• Keep
  list-serves up to date. TCOB has 13 list-serves to manage and keep current.
• Help advisors administratively in processes as
  requested. Examples: during summer welcome, create student files, spreadsheets, ensure appropriate documentation included in the file, etc.
• Other duties as assigned by supervisor

Anticipated start date: August 17, 2026.

Shift

Monday through Friday, 8am to 5pm

Minimum Qualifications

A high school diploma or an equivalent
combination of education and experience and at least 1 year of experience from which comparable knowledge, skills and abilities can be
acquired is necessary.

Preferred Qualifications

Two years working in a support role, great customer service,
organizational and communication skills.

Anticipated Hiring Range

Salary Range:$18.00-$20.00

Grade:
GGS-006

University Title: Student Support Specialist I

Internal applicants can determine their University Title by accessing
the Talent Profile tile in myHR.

Application Materials

Please include a resume, cover letter, and the
contact information for three references with your application.

Community Information

Columbia offers
small-town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and
known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and
U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours’ drive from St. Louis and Kansas City,
Columbia is Boone County’s largest population center offering big-city culture, activities, and resources with a low cost of living.
Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen festivals each year. If you want to grow
your career, continue your education, raise a family, and retire, Columbia is a good place to be!

Benefit
Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a
comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid
parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on
University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.
Equal Employment
Opportunity

The University of Missouri is an Equal Opportunity
Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

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