Testing Center Assistant, PT

Located 45 minutes from the Nation’s Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland
(CSM) is a two-time Aspen Award-winning institution (top 15% of Community Colleges) with academic programs in over 100 disciplines. CSM is
among America’s top 100 producers of Minority Associate Degrees in twenty categories, according to Diverse Issues in Higher Education.
CSM offers excellent health insurance benefits; State Retirement Pension plan; wellness programs; Code Green early closure Fridays in the
summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days
in March for Spring Break. We are an innovative institution committed to student success and well known for our flexibility to meet student
and community needs.

The Testing Center Assistant interacts effectively with a high volume of students, faculty, staff, and
community members. The individual in this position assists in providing testing services at their designated campus testing center and
supports high school and national testing as assigned, under the general supervision of the Testing Center Supervisor. The Testing Center
Assistant ensures confidentiality of testing services while upholding the integrity and security of the Testing Center.

Reports to:
Supervisor, Testing Center
The College of Southern Maryland conducts background checks in order to ensure the safety and well-being of
the College’s staff and students. The final candidate for this position will be subject to the following background checks: Criminal History
Check and Sex Offender Registry Check.

This position is open until filled. The College of Southern Maryland is an Equal
Opportunity Employer.

Examples of Duties:

Essential Functions:

45%
Proctoring

• Administers correspondence tests on behalf of students taking courses through other colleges and/or universities.
  Works with students and outside institutions to secure receipt of exam materials, proctoring, and following return
  instructions.
• Administers credit by examination for CSM departments and for CLEP and DSST. Completes required training and
  certifications required by exam companies.
• Administers placement tests, inputs scores into Colleague as needed, and provides score
  report results to students. Directs student to placement preparation resources.
• Administers certification tests through a variety of
  vendors such as Pearson Vue, Meazure Learning and ensures individual company policies are adhered to regarding exams and exam candidate
  instructions.
• Monitors the testing center via cameras and walk throughs with professionalism. Guarantees and protects against
  student violations of CSM’s Student Code of Conduct.
• Administers CSM Course tests and adheres to CSM professor’s
  instructions.
• Keeps RegisterBlast updated while testers are testing.
• Performs online testing for ALEKS. Follows guidelines
  and procedures effectively.
• Reviews remote testing sessions through Examity and/or ProctorU.
• Keeps the Testing Center
  organized and cleanly. Such as cleaning off desks between testers and at the end of the day. Shredding and filing necessary paperwork.
• Keeps student supplies refilled and clean. Such as sharpening pencils. Cleaning off Pearson VUE and other’s dry erase boards.

25% Confidentiality

• Assists in maintaining test security for all tests.
• Enforces ID policy and
  requirements.
• Keeps all instructor test files confidential and secure. Carefully returns exam packets to appropriate parties in
  accordance with established procedure.
• Maintains confidentiality of ADA accommodations plans.
• Enter test scores into
  Colleague.

25% Communication

• Communicate the Testing Center hours to faculty, staff, and
  students.
• Maintains awareness of the different Student Service Departments hours and activities in order to provide general up to
  date information to students.
• Answers phones and returns voicemails, coordinating with Testing Center Manager to assure that the
  most current information is available to customers, providing information on the various testing services to the internal and external
  college community.
• Directs received non-testing related questions to appropriate personnel or departments either in-person, via
  email, or phone calls.
• Communicates with professors regarding exams received and any issues that arises regarding their exams.
• Answers emails in a timely manner.
• Reaches out to Disability Services regarding students’ accommodation plans when
  needed.
• Reviews received RegisterBlast and paper exams, fills out covers sheets as needed, logs exams in Excel, sends exams via
  email or mail to correct Testing Center location.
• Helping students sign-in for exams and locking items up.
• Creating ALEKS
  accounts for CSM students.
• Communicates with test vendors and other college institutions.
• Send outs completed exams to
  other Testing Center locations.
• Scans and emails completed exams.
• Attends training and CSM events at other campuses and off
  campus locations.

5% Reporting and Documentation

• Produces weekly and monthly reports on the position’s
  activity such as phone calls, emails, administered exams.
• Produces other reports as required.

Additional
Duties:

• Performs other related duties as assigned.

Qualifications:

Required Education and
Experience:

• High school diploma
  • Two years of customer service experience required
  • Proficient with standard computer
    use
  
  

Preferred Education and Experience:

• Associate degree
  • Experience in educational setting/environment
  • Experience with Microsoft Word and Excel
  
  

Licenses, Certifications, or Additional Requirements:

• Current
  certifications through Pearson VUE, Meazure Learning, DSST, CLEP, and others within six months prior to starting the position.
• Must
  be able to complete all Testing Center required certifications within the six months.

Supplemental
Information:

Knowledge, Skills, and Abilities:

• Knowledge of procedures for providing special accommodations, such as:
  extended timing of tests, reader, enlarged tests, etc.
• Ability to resolve customer issues/problems in a manner that exceeds client
  expectations.
• Ability to maintain accurate records of activities within approved database.
• Excellent verbal, written, and
  reporting communication skills.
• Ability to work autonomously and as a team member.

PHYSICAL DEMANDS:
Varied schedule
including day, evenings, and Saturdays. The work is primarily sedentary and requires exerting up to 10 pounds of force occasionally and/or
negligible amount of force frequently or constantly.

WORK ENVIRONMENT:
Flexibility is required, as the work schedule for this
position requires day, evening, and Saturdays. Work is performed in a relatively safe, and secure work environment.

General
Employment Information

The College of Southern Maryland is an Equal Opportunity Employer.

Background
Checks

The College of Southern Maryland conducts background checks in order to ensure the safety and well-being of the
College’s staff and students. The final candidate for this position will be subject to the following background checks: Criminal History
Check and Sex Offender Registry Check..

Employment Frequently Asked Questions

Click here to find our
frequently asked questions:https://www.csmd.edu/employment/frequently-asked-questions/index.html

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