User Services Assistant, Special Collections & Academic Engagement

Job Description
User
Services Assistant, Special Collections & Academic Engagement

Category
Charles River Campus –>
Administrative/Support/Clerical

Job Location
Boston, MA, United States

Tracking
Code
26500107590807

Posted Date
8/11/2026

Salary Grade
Grade 23

Expected Hiring Range
Minimum
$19.72

Expected Hiring Range Maximum
$27.12

The salary of the finalist selected for this role will be
set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses,
specialty, training and internal pay comparison. The above hiring range represents the University’s good faith and reasonable estimate of
the range of possible compensation at the time of posting.

Position Type
Full-Time/Regular

Job
Description

The Boston University Libraries seeks a User Services Assistant who can deliver responsive customer service to
the University and extended visitor communities. Providing access to library services, resources, collections, and equipment at one or more
of the Libraries’ service points, the User Services Assistant actively listens to questions and requests from the user community, interprets
policies and procedures, and provides referrals to the Libraries’ services and resources to address patron needs.

This
position would work the following hours:

• Mugar Library (Days)

o Tuesday – Friday

• 9am-5pm

o
Saturday

• 9:45am-5:45pm

A resume and cover letter are required to be considered. This position will remain open
until filled.

Responsibilities

• Interacts with faculty, students, and other patrons concerning
  all circulation functions including loans of library materials, reserve items, finding resources at consortial libraries, resolving issues
  about fines and missing items, and assistance with requesting materials through interlibrary loan or digitization.
• Answers questions
  about access to materials, demonstrates how to find library resources such as journal articles, and refers patron to the appropriate
  librarians for consultations and in-depth research support.
• Routes visitors and additional members of the user community to
  appropriate borrowing privileges.
• Completes activities such as book searching, shelving, collecting statistics, handling financial
  transactions, sorting & delivering library materials and identifying opportunities for service improvements.
• Performs some
  processing of materials for stacks or reserves and works with staff to resolve problems, correct errors, and maintain the physical condition
  of collections or records within the library services platform (Alma).
• Participates in the pick-up, sorting, delivery, check-in &
  return of materials between library units on the Charles River Campus.
• Assists in the supervision and training of student employees
  at the branch. Guides student employees, assigns them work, and assists student employees as needed.
• Assists with special projects
  such as stacks maintenance, storage retrieval, shelf-reading, resolution of issues such as lost/missing items, delivery of mail within the
  branch or tracking of statistics.

• Bachelor’s degree
• 1-3 years of relevant experience

Working
at Boston University Libraries

Boston University Libraries is a learning organization that supports BU librarians,
archivists, and information and subject specialists seeking and sharing knowledge, practices, and perspectives that advance library
collections services, and their own professional development. In a collaborative, supportive, and engaging work environment, BU Libraries
expert staff assist multidisciplinary research and exploration, build distinctive collections and archives of enduring research value, and
empower users to thrive amid an ever-changing information environment.

Located in the heart of Boston, the BU Libraries are embedded
in numerous vibrant regional and national library and information specialist networks. The BU Libraries are active members within the Boston
Library Consortium (BLC), the Association of Research Libraries (ARL), the Northeast Research Libraries Consortium (NERL), HathiTrust,
ArchivesSpace, and the Coalition for Networked Information (CNI), and library staff at BU serve as engaged thought-leaders on a wide breadth
of library management and service areas across diverse communities.

Boston University, a member of the Association of American
Universities (AAU), is one of the leading private research and teaching institutions in the world, with three primary campuses in the heart
of Boston and programs around the globe. Chartered in 1869, the University is home to more than 33,000 students from more than 130
countries, 375,000 living alumni, 10,000 faculty and staff, and 17 schools and colleges.

Required Skills

• Bachelor’s
  degree
• 1-3 years of relevant experience

Working at Boston University Libraries

Boston University
Libraries is a learning organization that supports BU librarians, archivists, and information and subject specialists seeking and sharing
knowledge, practices, and perspectives that advance library collections services, and their own professional development. In a
collaborative, supportive, and engaging work environment, BU Libraries expert staff assist multidisciplinary research and exploration, build
distinctive collections and archives of enduring research value, and empower users to thrive amid an ever-changing information
environment.

Located in the heart of Boston, the BU Libraries are embedded in numerous vibrant regional and national library and
information specialist networks. The BU Libraries are active members within the Boston Library Consortium (BLC), the Association of Research
Libraries (ARL), the Northeast Research Libraries Consortium (NERL), HathiTrust, ArchivesSpace, and the Coalition for Networked Information
(CNI), and library staff at BU serve as engaged thought-leaders on a wide breadth of library management and service areas across diverse
communities.

Boston University, a member of the Association of American Universities (AAU), is one of the leading private research
and teaching institutions in the world, with three primary campuses in the heart of Boston and programs around the globe. Chartered in 1869,
the University is home to more than 33,000 students from more than 130 countries, 375,000 living alumni, 10,000 faculty and staff, and 17
schools and colleges.

We are an equal opportunity employer, and all qualified applicants will receive consideration for
employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental
disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because
of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

In accordance with the Local 2324 collective
bargaining agreement, this job will be open to internal applicants only for the first week of posting. Current L2324 represented employees,
click here for information on how to apply for this position.

Required Skills

Job Location:
Boston, MA

Position Type: Full-Time/Regular

Salary Grade: $19.72-$27.12

To apply, visit https://jobs.silkroad.com/BU/External/jobs/317152

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