Coordinator – Technical and Learning Resources

Job Summary:
Under the supervision of the Assistant Dean of Online Education and Resources or designee, the
coordinator- Technical and Learning Resources is responsible for coordinating the operations of the technical and online resources for a
seamless learning experience for students and faculty.

This position offers a competitive starting salary of $52,000 – $60,000,
along with a comprehensive college benefits package.

Benefits include:

• Health, dental, and vision
  coverage
• Paid vacation, sick leave, and holidays
• Pension and retirement plans
• Tuition waiver programs
• Opportunities for professional growth

Be part of a collaborative and mission-driven college community.

Duties & Responsibilities:
1. Coordinate with Division Chairpersons/Course Coordinators to ensure timely
adoption and integration of course materials, digital textbooks, and learning tools into the LMS.
2.
Troubleshoot issues and provide technical support related to course access, digital resources, and instructional materials.
3. Monitor
course readiness each term and confirm that required resources are available and accessible to students.
4. Train faculty and staff on
the use of relevant learning technologies and digital resources.
5. Monitor system performance and user issues and work with IT to
escalate and resolve technical issues beyond the scope of the role.
6. Maintain accurate inventory of hardware, software and other
related resources of the computer laboratory at the Information Commons.
7. Maintain strict confidentiality and security of staff and
student records.
8. Provide frontline technical assistance to students and faculty using computer lab equipment, software, and online
tools.
9. Prepare routine, special and ancillary reports as required.
10. Perform other related duties as required.

Minimum Experience:

1. Bachelor’s degree.
2. Experience working in and providing technical support in an
   academic or similar environment.
3. Proficiency with learning management systems (Moodle) and instructional technologies.
4. Demonstrated knowledge of computer hardware and the various Windows and Apple IOS operating system platforms.
5. Strong trouble shooting skills with hardware, and network connectivity issues.
6. Working knowledge of computer software
   applications, preferably the Microsoft Office suite of applications.
7. Demonstrated ability to work under pressure, prioritize
   assignments and to always exercise good judgment.
8. Excellent interpersonal skills.
9. Ability to communicate effectively,
   orally and in writing.
10. Ability to work in a multi-cultural environment.

Minimum Education
Requirements: Bachelor’s Degree

Preferred Experience:

1. Bachelor’s degree in information technology,
   Computer Science, Educational Technology, or a related field.
2. Familiarity with digital course materials, OER, publisher platforms, and accessibility standards.
3. Experience providing computer lab and/or telephone
   technical customer service and/or field support. in an information technology or instructional technology environment, preferably in higher
   education
4. Demonstrated ability to provide in-service training seminars, workshops and/or other related training activities.
5. Demonstrated ability to execute training models for the training of support personnel.

Preferred Education
Requirements: Bachelor’s Degree

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