Collections & Accounts Receivable Manager

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success
of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission.

At Howard University, we prioritize well-being and professional growth.

Here is what
we offer:

• Health & Wellness: Comprehensive medical, dental, and
  vision insurance, plus mental health support
• Work-Life Balance:
  PTO, paid holidays, flexible work arrangements
• Financial Wellness:
  Competitive salary, 403(b) with company match
• Professional
  Development: Ongoing training, tuition reimbursement, and career advancement
  paths
• Additional Perks: Wellness programs, commuter benefits, and a
  vibrant company culture

Join Howard University and thrive with us!

https://hr.howard.edu/benefits-wellness

JOB PURPOSE:
The Collections & Accounts Receivable Manager oversees university-wide past-due account
management, directs internal and external collections efforts, and ensures compliance with federal, state, and institutional regulations.
The role monitors aging, resolves complex account issues, manages payment plans, supports audits, and collaborates with campus partners to
maintain accurate, student-centered financial operations.

SUPERVISORY AUTHORITY:
Direct report – Collections Analyst

NATURE AND SCOPE:
Work closely with internal and external stakeholders.

PRINCIPAL ACCOUNTABILITIES:

• Oversee the full lifecycle of student accounts receivable, including monitoring balances, aging, past-due accounts, and collections
  activity across all student populations.
• Lead internal and external collections efforts, including coordination with third-party
  collection agencies, federal loan servicers, and internal stakeholders to ensure timely and compliant recovery of outstanding
  balances.
• Develop, implement, and refine collections strategies, outreach protocols, payment arrangement guidelines, and escalation
  pathways that align with university policy and regulatory requirements.
• Provide high-level review of student accounts requiring
  specialized consideration- including financial hardship, bankruptcy, deceased student cases, fraud concerns, and payment disputes-and
  recommend appropriate actions.
• Collaborate with external vendors and internal team including Financial Aid, Registrar, Treasury, and
  General Accounting to address account discrepancies, apply adjustments, and resolve issues affecting student billing or aid
  eligibility.
• Maintain accurate and organized documentation of collections activity, payment plans, communications, and account
  adjustments to support compliance, audit readiness, and institutional reporting.
• Prepare and analyze regular collections, aging, and
  performance reports for leadership, identifying trends, risks, and opportunities for process improvement.
• Oversee and support the
  design and execution of payment plans, including eligibility review, approval workflows, and monitoring adherence to established
  terms.
• Ensure compliance with FERPA, FDCPA, federal and state regulations, and institutional policies governing billing and
  collections activities.
• Develop and maintain standard operating procedures, internal workflows, staff training materials, and
  quality-control measures to promote consistency and continuous improvement.
• Provide coaching, guidance, and support to collections
  staff, helping them strengthen customer-service skills, documentation accuracy, and regulatory awareness.
• Serve as an escalation
  point for complex student or family inquiries, providing clear, professional, and empathetic guidance while maintaining institutional
  integrity and compliance.

CORE COMPETENCIES:

• Accounts Receivable & Collections Management
• Regulatory
  & Compliance Knowledge
• Data Analysis & Reporting
• Complex Problem Solving
• Communication & Student-Centered
  Service

MINIMUM REQUIREMENTS:

• Bachelor’s degree required, a degree in business, finance, accounting, public
  administration, or a related field preferred.
• Minimum of 3-5 years of progressively responsible experience in student accounts,
  collections, accounts receivable, billing, loan servicing, or a related financial operations environment.
• Demonstrated knowledge of
  federal, state, and institutional regulations related to billing and collections (e.g., FERPA, FDCPA, Title IV implications, state
  collection laws).
• Experience managing, monitoring, and analyzing aging reports, receivables trends, and collections performance
  metrics.
• Proven ability to resolve complex account issues involving financial aid, registration, refunds, payment plans, and account
  adjustments.
• Strong interpersonal and communication skills, with the ability to engage professionally and empathetically with
  students, families, and campus partners.
• Experience working with ERP systems (Workday preferred) and comfort using reporting tools
  to extract, interpret, and present financial data.
• Strong analytical, critical-thinking, and problem-solving skills with high
  attention to detail and accuracy.
• Ability to develop, document, and refine workflows, standard operating procedures, outreach
  templates, and compliance processes.
• Demonstrated ability to work collaboratively with cross-functional teams such as Financial Aid,
  Registrar, General Accounting, and Treasury.
• Ability to handle confidential information responsibly and maintain the highest level
  of discretion.

Compliance Salary Range Disclosure

Expected Salary Range: $65,000 – $70,000

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