Senior Enrollment Services Representative

Posting Number: CS00615

Division
Administration and Finance Division

Position
Type
Staff – Classified

General Statement of Duties

To provide high level Enrollment Services
clerical support; to troubleshoot problems and resolve questions involving the Student Financial Aid, Registrar’s and Bursar’s areas;
provide information on a wide variety of Enrollment Services questions and subjects, including the maintenance of student financial and
employment records; to receive and disburse currency and checks according to established procedure; to perform complex word processing and
data entry functions using word processing, database and spreadsheet software.

Supervision Received

Works
under general supervision of a superior, with some latitude for the exercise of independent judgement; work is monitored, reviewed in
process and upon completion for accuracy and adherence to desired objectives.

Supervision Exercised

As
required, may supervise the work of a small group of Enrollment Services support staff.

Position Overview

The
Bursar’s Office Senior Enrollment Services Representative (SESR) is the primary point of contact for customers needing assistance from the
Office of the Bursar which provides student account billing and processes all funds coming into the College. This position is responsible
for front of house operations including front window and call center service. Daily tasks include payment processing, reconciling accounts,
account review and troubleshooting requiring some knowledge of Financial Aid, refunds and Records functions. The SESR also performs general
clerical tasks as assigned by Bursar or Assistants. Position requires working closely with colleagues within the office as well as
collaboration with all departments particularly Student Loan, Collections, Financial Aid, Records and Admissions. The SESR will also assist
with supervision of student employees.

Illustrative Examples of Work Performed

• To research and respond to
  Enrollment Services requests (both in-person and telephone), concerning, but not limited to, registration and records, student financial
  assistance and employment, billing and collections.
• To collect payments, including checks for confirmation deposits, housing
  deposits and outside loans and scholarships.
• To be responsible for the receiving, receipting and balancing of money and checks with
  accuracy and speed.
• To record Enrollment Services’ transactions in books of original entry and to post to ledger accounts from
  receipt, disbursement, expense, and appropriation records according to established account classifications.
• To reconcile Enrollment
  Services; records with those of the University’s General Accounting Office and/or Grant and Research Accounting Office in order to assure
  complete agreement of records of disbursements, receipts, outstanding orders, and balances.
• To process transcript requests, payroll
  authorization forms, promissory notes, and verifications of enrollment.
• To review financial aid applications for completeness,
  requesting missing information when necessary.
• To respond to verbal, in-person and written requests, and troubleshoot and resolve
  problems directly related to Enrollment Services.
• To disseminate information concerning fee schedules, payment plans, fee waivers,
  sanctions and refunds, and to assist in the dissemination of Enrollment Services printed materials and correspondence.
• To perform
  complex word processing, database spread sheet functions.

Education

Such as may have been gained through:
graduation from a senior high school, including or supplemented by completion of courses in commercial
math.

Experience

Such as may have been gained through: employment involving enrollment service practices,
including the procedures and practices used in handling and accounting for the receipt and disbursement of monies; customer service; and use
of word processing, database and spreadsheet software.

Or Combination of Education and Experience

Any
combination of education and experience that shall be substantially equivalent to the above education and
experience.

Knowledges Skills and Capacities

A familiarity with the broad range of principles, practices and
techniques associated with enrollment services and computer systems used to support enrollment services; a working knowledge of the
procedures and practices used in handling andaccounting for the receipt and disbursement of monies; a working knowledge of the principles
and practices of bookkeeping; ability to perform complex tabulations and arithmetical computations, to accurately count and disburse money
and to perform word processing, database and spreadsheet functions with speed and accuracy*; ability to deal courteously with
customers.

*Note: 40 net WPM – 5 minutes

Preferred Qualifications

Significant cash handling
experience.

Work Schedule

35 hours/week
Monday through Friday
8:30AM – 4:30PM
Office of the
Bursar

Benefits

Full-time employees enjoy an array of benefits including:

Health and
Wellness – Medical, Dental & Vision
Wellness Incentives and Rewards
Paid time Off – Vacation, Sick & Holiday
Retirement
Benefits
Disability and Insurance Benefits
Education Benefits – Tuition waivers for RIC, CCRI & URI.

For a complete listing,
visit Employee Benefits.

Reports To (Title)
Bursar

End of Restricted
or Limited Position: 08/08/2026

Union Code
classified

Salary Grade:
316CA

Minimum Salary for Grade
48385

Maximum Salary for
Grade
52735

Collective Bargaining Unit
Council 94 Local 2879

Anticipated Start
Date
03/14/2026

Special Instructions

Candidates selected for further consideration may be
required to complete a practical exercise. The exercise is a candidate screening tool which is typically used to access computer software
skills specific to the job. Examples include but are not limited to Microsoft Word (mail merge, formatting, etc.), Microsoft Excel (charts,
tables, formulas, etc.), and typing.

Upon hire, candidate may be required to arrange for an official transcript of highest degree
earned to be mailed/transmitted directly from the institution to RIC.

AA/EEO/ADA Statement

As an Affirmative
Action/Equal Opportunity institution that values and is committed to inclusion and expanding the diversity of its faculty and staff, the
College invites members of protected classes, including minorities and persons with disabilities, to identify themselves as such at the time
of application.

Tagged as: Employment