Systems Administrator

Job Title: Systems Administrator

Department: Information Technology (IT)

Reports to: Chief Operating
Officer (COO)

Job Type: Full-Time, Exempt

Anticipated Start Date: July 8, 2026

Position Summary:

The Systems Administrator is responsible for the daily management, maintenance, and strategic enhancement of key
institutional systems, including the Customer Relationship Management (CRM) platform (transitioning from HubSpot to Element451), the Student
Information System (SIS) (currently Jenzabar’s SONIS), the Enterprise Resource Planning (ERP) system (currently NetSuite), and Global
Financial Aid Services. This position ensures the effective, secure, and efficient operation of systems to support crucial functions across
the College.

The Administrator’s primary responsibility is systems administration, with a focus on infrastructure, configuration,
utility, integration, and system compatibility. The role emphasizes systems thinking, data hygiene, problem-solving, and cross-departmental
collaboration to ensure clean, reliable data and well-functioning platforms that directly support institutional operations, compliance
needs, and help meet strategic goals.

To Apply:

Interested applicants should submit a: 1) cover letter and 2) resume.
Please submit your application materials to hr@urbancollege.edu. Review of applications will begin immediately and include those received up to and
including June 5, 2026, and continue until the position is filled.

Salary Range: $65,000-$75,000

Working
Conditions:

• This is a full-time (37.5 hours per week) position.

• Both hybrid (Wednesdays and Thursdays on
  campus in Boston) and fully remote employment models will be considered for this role. This employment model is subject to periodic review
  by the President.

• Occasional evening or weekend hours may be required to support system maintenance or critical updates.

Location Policy:

• At Urban College, all employees must reside in, and work from, one of the following
  states: Connecticut (CT), Florida (FL), Illinois (IL), Kansas (KS), Massachusetts (MA), Maryland (MD), Maine (ME), Michigan (MI), North
  Carolina (NC), New Hampshire (NH), New Jersey (NJ), New York (NY), Pennsylvania (PA), Puerto Rico (PR), Rhode Island (RI), Texas (TX),
  Virginia (VA), and Vermont (VT).

Key Responsibilities:

• System Administration & Maintenance

• Serve as the primary administrator for the CRM, SIS, ERP, and financial aid platforms, as well as connected systems.

• Oversee system configuration, user roles and permissions, workflows, and integration points.

• Document system
  configurations, customizations, and workflows to ensure continuity and knowledge transfer.

• Maintain system
  infrastructure, updates, and vendor coordination for upgrades and patches.

• Monitor performance, troubleshoot issues, and
  ensure system reliability and uptime.

• Maintain effective working relationships with vendors and ensure vendors deliver
  support and products in alignment with established timelines and agreed-upon scopes of work.

• Data Management &
  Reporting

• Ensure accuracy, consistency, and hygiene of data across platforms.

• Establish and enforce
  data
  standards, validation rules, and quality checks.

• Design, create, and maintain reports and dashboards to support
  enrollment, retention, and student success initiatives.

• Support imports, exports, and integrations between institutional
  and third-party systems.

• Provide a clean data foundation to support compliance reporting (e.g., IPEDS, NECHE, NSCHE,
  FVT/GE, NC-SARA, etc.).

• User Support & Training

• Provide technical support and training for end
  users.

• Develop a knowledge base of user documentation, training materials, and best practice guides.

• Serve as
  the liaison between end users and vendor support for escalated issues.

• Serve as a resource to
  troubleshoot and resolve
  system-related problems in a timely manner.

• Process Improvement & Strategic Support

• Collaborate with
  functional departments to analyze business processes and identify opportunities for system enhancements
  and workflow automation and
  efficiency.

• Collaborate with functional departments to ensure systems meet the needs of the
  new and growing workforce
  development area, including system configuration, student/participant management, course set-up and scheduling,
  and billing processes.

• Participate in strategic planning discussions to leverage CRM, SIS, and other system capabilities
  in support of
  institutional goals.

• Ensure system design and workflows align with institutional policies and procedures.

• Recommend and implement improvements to ensure systems are aligned with institutional needs, operational, and compliance
  requirements.

• Compliance & Security

• Ensure systems comply with applicable data privacy and
  security
  regulations (e.g., FERPA, GDPR).

• Maintain role-based access controls in alignment with FERPA and institutional
  policies.

• Establish and maintain protocols for data security, backup, and disaster recovery.

Qualifications:

• Bachelor’s degree in information systems, computer science, business administration, or a related
  field; equivalent
  experience may be considered.

• Minimum of 3 years of experience administering enterprise-level CRM, SIS,
  or ERP platforms;
  experience with Element451, SONIS, and/or NetSuite preferred.

• Demonstrated expertise in system
  administration,
  configuration, integrations, and data integrity management.

• Familiarity with SQL and reporting platforms
  such as Excel,
  Izenda, and Power BI to support data validation and troubleshooting (advanced reporting responsibilities handled by
  Institutional Research).

• Strong problem-solving skills and ability to analyze complex workflows and translate them into
  system configurations.

• Excellent interpersonal and communication skills; ability to collaborate with both technical and
  non-technical
  stakeholders.

• Experience writing technical documentation and creating user guides for non-technical
  audiences is
  preferred.

• Experience participating in system migrations, vendor conversations, or platform selection
  processes is
  preferred.

• Experience in higher education preferred, especially in environments where staff bridge multiple
  functional
  areas.

Skills & Competencies:

• Proficiency in SQL, reporting platforms, and data
  visualization tools is a
  plus.

• Strong attention to detail and commitment to data accuracy and integrity and system
  reliability.

• Ability to manage multiple priorities and projects in a dynamic environment.

• Ability to
  translate business
  processes into effective system configurations and workflows.

• Awareness of digital accessibility
  standards (e.g., WCAG,
  Section 508) and ability to apply them in system configurations, training, and user-facing tools.

• Strong written
  communication skills, with the ability to create clear documentation and training resources for diverse users.

• Knowledge
  of FERPA, student data privacy laws, and best practices in system security.

• Flexibility and
  initiative to learn new tools
  and adapt to evolving system needs.

About Urban College of Boston
A private, non-profit
college accredited by the New England Commission of Higher Education (NECHE), Urban College of Boston (UCB)
opens new pathways to
opportunity through individualized, supportive, and multilingual education that prepares a diverse community of
learners to pursue career
advancement and transform their lives.

UCB grants
Associate of Arts degrees in
Early Childhood Education, General Studies, and Human Services Administration, and offers seven certificates.
UCB enrolls over 1,000
students annually, many of whom attend college part-time, while working full-time and raising a family. Classes are
offered in both online
and face-to-face formats. UCB offers classes in English, Spanish, Mandarin, Portuguese, and Haitian Creole.

Urban College of Boston
is an equal opportunity employer. All applicants will be considered for employment without attention to race,
color, religion, sex, sexual
orientation, gender identity, national origin, veteran, or disability status. If you require alternative
methods of application or
screening, please contact us directly at hr@urbancollege.edu.

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