Assistant Director of Claims Administration

Assistant Director of Claims Administration

Assistant Director of Claims Administration – 39917 University
Staff

Description

Join Our Team and Make a Difference in Higher Education!

At the System
Administration office at the University of Colorado, we are dedicated to building a workplace where everyone feels valued, supported, and
empowered to thrive. Our office is committed to fostering a culture where employees find community, a sense of belonging, and the
opportunity to contribute meaningfully to our mission and purpose.

By joining our team, you’ll have a direct impact on shaping the
future of higher education. In addition to the Office of the Board of Regents, the University of Colorado’s system administration includes
19 units that provide essential services to CU’s campuses in Aurora, Boulder, Colorado Springs, and Denver, as well as the Office of the
President. While not a part of any one campus, we are proud to serve in the centralized office for the University system. Together, we
ensure CU continues to deliver outstanding education, groundbreaking research, and valuable service to our communities.

We believe in
creating an environment where the unique experiences and perspectives of everyone are embraced, enriching the work we do and the strategic
outcomes we pursue. If you’re passionate about making a difference, contributing to a dynamic team, and supporting a mission that matters,
we encourage you to apply and be part of our journey. Learn more about CU System
Administration.

Position Summary:

The Assistant Director, Claims Administration, is responsible for the
oversight, management, and resolution of all first-party and third-party property, casualty and workers’ compensation claims across the
University of Colorado. This role includes interpreting and applying insurance policies, performing complex claim investigations, and
managing the financial and strategic elements of litigation involving CU and its employees.

The University of Colorado is a leading
institution with a diverse portfolio of educational offerings, including engineering, liberal arts, business, architecture, health sciences,
and professional programs. The university operates multiple campuses, each with distinct academic and research missions, serving a wide
range of student populations, including commuter, residential, graduate, and professional-level learners.

The role provides direct
supervision of property, casualty and workers’ compensation claim adjusters and leads the development and implementation of claim-handling
strategies and practices for CU’s captive and self insurance programs.

Serving as a key resource for campus risk management teams,
legal counsel, and CU leadership, the Assistant Director provides effective claims adjudication, regulatory compliance, and alignment with
institutional risk management goals. The position also plays a proactive role in supporting broader university strategic objectives by
guiding claims operations, fostering consistency in risk management practices, and promoting improvement across the system. This position
may be eligible for a hybrid work arrangement; however, in office presence and travel are required to meet business needs. Travel includes
all CU System campuses and locations, as well as off site locations for mediations and hearings. This position may, at times, be responsible
for responding to urgent requests and situations that may fall outside of the standard work week and could include holidays.

This
exempt professional position reports to the Assistant Vice President and Deputy Chief Risk Officer for University Risk Management (URM) and
is exempt from the State of Colorado Classified Staff System.

This security-sensitive position requires a criminal and financial
background check for initial appointments, or at any time determined by the position’s supervisory authority to be in the best interests of
CU.

Where You Will Work:

Applicants must be Colorado residents or able to relocate to Colorado within a
month of starting employment with University of Colorado System Administration.

This position is eligible for a hybrid work
arrangement; however, in office presence and travel are required to meet business needs.

Please note, leadership may adjust
in-office work requirements with a minimum of three months’ notice before any change can be implemented.

Equal
Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws
governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and
dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Duties and Responsibilities:

Duties and responsibilities of the position include, but are not limited
to:

Claims Investigation, Adjudication and Resolution

• Maintain an active property and casualty claims
  inventory in addition to oversight of multi-line property, casualty and workers’ compensation claims operations and staff
  performance.
• Strategically serve as backup for property, casualty, and workers compensation claims team members to support workload
  management and coverage needs.
• Provide direct claims and litigation management, including insurance coverage application for all
  liability lines of coverage (including but not limited to, general liability, international, property, cyber, and life sciences).
• Coordinate and assist university legal counsel in assessing coverage application and campus financial participation when
  applicable. Includes collaboration, communication, and negotiation of payment and denial of claims with campus leadership.
• Continually identify claim coverage gaps and provide information to URM leadership for assessment of coverage
  lines.
• Provide analysis of insurance policies for the determination of coverage for losses sustained.
• Direct and participate
  in the claim’s investigation process for all lines of coverage, when needed, including on-site activities with university campus personnel.
• Analyze exposures, establishes claim reserve funding requirements, and manages appropriate reserve funding levels consistent with
  insurance industry best practices.
• Overall coordination of claims investigation, reviews, diaries, reporting, analysis, and closure
  of claims for self and other staff, as needed.
• Ensure quality and accuracy of the claim unit’s work product, including audit of
  claim files for compliance with applicable laws, statutes, and claim management guidelines, adjusting processes as necessary.
• Develop claim status communication (denial, payment, settlement) for URM-directed claims, including CGIA and liability analysis, to
  stakeholders and counsel.
• Assist and report claims appropriately to federal and state agencies when applicable (SSI,
  Medicare/Medicaid).
• Understand applicable laws and regulations as they relate to various claims and insurance triggers for coverage
  – including privacy laws.
• Review contracts and recommend language designed to mitigate claims and insurance risk
  exposure.

Legal and External Partner Coordination

• Evaluate and direct outside law firm
  representation in coordination with assigned university legal counsel to obtain maximum services while managing cost and to ensure
  continuity with developed loss control plans.
• Administer the interactive relationship with excess insurance carriers to guarantee
  coordination and commitment to losses, exposure control, and to comply with contractual obligations – including timely reporting of
  claims.
• Represent CU’s captive and self-insurance program at mediation meetings, State and Federal court dispute resolution
  hearings, and Judge Advocate General Hearings, with the appropriate authority to settle claims.

Claims Staff
Support

• Develop and recommend claim management policies and procedures in support of university objectives and goals to
  strategically manage costs.
• Assists in the evaluation of the claims management system and guides the use of the system, as well as
  recommending additions and changes to functionality based on the changing claims environment.
• Supports claims staff in developing
  claims strategies and execution.
• Develop a continuing education program for claims staff, providing opportunity for them to become
  multi-line proficient claims professionals.
• Create and integrate cross-training opportunities for claims staff across coverage
  lines to strengthen continuity of operations, maintain service levels and responsiveness, and support the development of technical skills
  needed for career advancement.

URM Staff Support

• Provides expertise to campus URM Directors in the
  interpretation of insurance policy coverages as relates to claims.
• Aids campus URM Directors in the reporting and evaluation of
  claims trends and opportunities for loss prevention or training.
• Represents URM to campus personnel and provides claims overviews
  to stakeholders on claims trends and metrics.
• Participate in committees to provide technical risk management expertise directly
  related to claims when requested.
• Counsel and provide support to campus personnel regarding post- incident control and advise on the
  restoration to normal activities.
• Provide support to the risk management professionals at each of the system campuses, including
  exposure identification, training, contract review, outreach programs, and other strategies to minimize risk.

What
We Offer:

Salary: The anticipated hiring range has been established at
$130,000-$145,000.

CU System Administration takes into consideration a combination of the selected candidate’s
education, training and experience as it relates to the position, as well as the position’s scope and complexity, internal pay equity and
external market value when determining a salary level for potential new employees.

Benefits: With our unparalleled
range of benefits, including top-notch healthcare, comprehensive wellness programs, enriching professional development, and a dynamic
work-life balance, we ensure your holistic growth and happiness.

• No-cost or low-cost medical & dental plan options, some inclusive of
  IVF assistance.
• Disability, Life, Vision Insurance options.
• Multiple retirement planning options including a mandatory
  401(a) plan where CU contributes 10% of your gross pay, a 401k or 403b plan and a 457 deferred compensation plan.
• Pre-tax savings
  plans, such as Health care and Dependent care flexible spending accounts.
• Embrace a healthy work-life balance with ample sick and
  vacation leave, along with at least 12 paid holidays. This includes a dedicated week off for winter break.
• 6 weeks of parental leave
  to adjust to the joys of parenthood.
• A tuition benefit program for you and/or your dependents.
• Free RTD EcoPass and free
  onsite parking at our 1800 Grant Street Office.
• Many additional perks & programs with the CU Advantage.

Additional taxable
fringe benefits may be available.

For more information on benefits programs, please review our Comprehensive Benefits
Guide.

Access our Total Compensation Calculator to see what your total
rewards could be at CU. (This position is a University Staff position)

Qualifications:

Minimum
Qualifications:

Please include all relevant experience in your resume to be accurately assessed against these
qualifications. You must meet all minimum requirements at the time of application to be considered for this role.

• Bachelor’s degree
  in business, risk management, safety, or related field (professional experience may be substituted on a year-for-year basis).
• Seven
  (7) years progressively responsible experience in insurance, some combination of property, casualty, and workers’ compensation claims or
  related field with emphasis on liability claims.
• Four (4) years of experience and proficiency in adjudicating litigated, property
  and casualty claims with emphasis on liability claims.
• Three (3) years of leadership experience, which may be in a managerial or
  supervisory role, leading projects and large initiatives, and/or project management skills, and working with high-level
  leadership.
• Demonstrated success managing and leading in a complex organization.
• Demonstrated high level of commitment to
  customer service and team development.
• Current Colorado driver’s license, vehicle, and insurance and ability to travel throughout
  the area to all CU campuses and locations.
• Flexible hours as this position is required to respond to urgent requests and situations
  that may fall outside of the standard work week and could include holidays.

Preferred
Qualifications:

• Bachelor’s or post-baccalaureate degree in business, risk management, safety, legal or related
  field.
• Three (3) years of experience in higher education and/or Colorado public entity claims or risk management.
• Ten (10)
  years progressively responsible experience in insurance, all lines property, casualty and workers’ compensation claims, or related field
  with emphasis on liability claims.
• Seven (7) years of experience and proficiency in adjudicating litigated, property and casualty
  claims, with emphasis on liability claims.
• Five (5) years of management/supervisory experience of one or more
  employees.
• Professional claims, insurance or risk management designation (ARM, AIC, SCLA, CCP, CRM or CPCU or similar).

How to Apply:

For full consideration, please attach the following as separate documents to your application:

1. A cover letter identifying the job specific minimum qualifications you possess and interest in the position.
2. A resume
   including all relevant experience to be accurately assessed against the qualifications listed in the posting.

Please ensure you
check the “Job Specific Attachments” box next to each document on the “Required Documents” page of the application for the appropriate
documents to be attached.

Per the Colorado Job Application Fairness Act, you are not required to provide your date of birth, dates of
school attendance, or dates of graduation on your resume or cover letter. If an application requires additional materials, such as a
transcript or certification, you may redact identifying information relating to your date or birth, dates of school attendance, or dates of
graduation.

When to Apply:

For full consideration completed applications must be submitted by June
1st. Reference checking is a standard step in our hiring process. You may be asked to provide contact information, including email
addresses and phone numbers, for up to five references as part of the search process for this position.

*Please note: All application
materials must be submitted through CU Careers; emailed materials will not be considered. *

Sponsorship
Statement:

We are unable to sponsor applicants for work visas for this position.

Background Check
Statement:

The University of Colorado is committed to providing a safe and productive learning and living community. To
achieve that goal, we conduct background investigations for all final applicants being considered for employment. Background investigations
include a criminal history record check, and when appropriate, a financial and/or motor vehicle history. The Immigration Reform and Control
Act requires that a verification of employment eligibility be documented for all new employees by the end of the third day of work. The
University of Colorado is committed to diversity and equality in education and employment.

ADA Statement:

We are
committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the
search process such as alternative formats of this posting. Individuals with disabilities in need of accommodations throughout the search
process should contact the ADA Coordinator at: systemhr@cu.edu.

Qualifications

Knowledge, Skills, and Abilities (KSAs)
To be successful in this position, employees will need to know the
following:

Organizational Knowledge, Collaboration, and Communication

• Ability to learn and understand
  the business and organizational structure of CU and the individual Campus operations.
• Collaboration and interpersonal skills,
  including the ability to work with others from different areas and backgrounds to reach a common goal, including the ability to facilitate
  interaction, communication, and teamwork.
• Oral, written, and listening communication skills, including the ability to accurately
  interpret what others are saying and convey messages, information, concepts, and details accurately and clearly.
• Ability to
  communicate and work effectively with individuals from diverse backgrounds, cultures, and ages – understanding the importance of creating
  and maintaining an inclusive environment.

Customer Service Focus

• Customer service skills, including
  the ability to actively listen, address customer needs, defuse tense situations, and maintain an open, flexible, and friendly
  demeanor.
• Ability to deliver a high level of commitment to customer service.

Leadership, Ethics, and Conflict
Resolution

• Employee management, supervision, and team building skills, including the ability to train and coach others,
  communicate effectively, manage conflict, reward good behavior, and establish and maintain accountability.
• Leadership skills,
  including the ability to effectively manage various personalities and persuade others to take particular courses of action, including those
  outside your immediate sphere of influence.
• Conflict management skills, including the ability to remain impartial, get disparate and
  adverse parties to reach consensus, and negotiate amicable resolutions to maintain cohesion and cooperation.
• Ability to demonstrate
  and maintain ethical behavior in complicated and convoluted situations.
• Ability to maintain a strong work ethic, positive
  problem-solving attitude, and enthusiasm for the work performed.

Analytical, Negotiation, and Project
Execution

• Critical thinking skills, including the ability to identify problems, questions, and assumptions; establish
  significance; and understand logical connections between ideas to solve problems and produce results.
• Research skills, including the
  ability to utilize a variety of tools to ask questions, gather information, and review, analyze, and interpret data.
• Project
  management skills, including the ability to organize data and materials, solve problems, negotiate with others to reach a common objective,
  communicate information and changes, adapt to shifting priorities, manage conflict, and meet deadlines.
• Knowledge of contractual
  concepts, terms, and conditions.
• Negotiation skills, including the ability to listen, build rapport, solve problems, make decisions,
  be assertive, and deal with difficult situations.

Technology, Organization, and Work
Management

• Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint,
  Outlook, etc.) and learn and experiment with new software and systems.
• Organizational skills, including the ability to set and meet
  goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions.
• Ability to work
  under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining
  personal effectiveness.
• Ability to work independently without supervision and with reliable professional judgment, as well as
  collaboratively with a team to achieve desired results.

Application Materials Required: Cover Letter, Resume/CV

Job
Category: Business Services

Primary Location: Denver Department: S0001 — System Administration – 50058 – Risk Management

Schedule: Full-time

Posting Date: May 14, 2026

Unposting Date: Ongoing Posting Contact Name:
System HR Recruiting Posting Contact Email: systemhr.recruiting@cu.edu Position
Number: 00551601

To apply, visit https://cu.taleo.net/careersection/2/jobdetail.ftl?job=39917&lang=en

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