Trainer, University Operations

Job Type: Full time

Job Number: JR-025365

Location: Salt Lake City,
UT

If you’re passionate about building a better future for individuals, communities, and our country-and you’re committed to working hard
to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to
higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse
workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received
praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping
students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into
account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience
and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual
to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of
each case. A reasonable estimate of the current range is:

Grade: Professional 304 Pay Range: $49,800.00 – $74,600.00

Job
Description

The Trainer collaborates with team members to create and deliver engaging learning resources and training. This role is
responsible for ensuring that their team’s training needs are met using a variety of tools including live/synchronous training, web-based
resources, multimedia technologies, instructional software, and more. This role is responsible for providing data-driven results to
management and works closely to calibrate and collaborate on diverse training needs and ensure all policies, procedures, and changes are
communicated in a timely and well-constructed manner. The Trainer is a resource for development and an advocate for success; requiring the
ability to develop and maintain strong professional relationships with managers, other trainers, and specialists.

Responsibilities

Primary Responsibilities

Delivers departmental training to new hires and existing staff.
Facilitates effective instruction and discussions regarding new and current training materials.

Creates assessments, surveys, and
other tools for measuring the effectiveness of training.

Develops training materials, activities, information retention strategies,
and evaluations that support effective adult learning.

Collaborates effectively through diverse avenues with a variety of management,
team members, quality assurance, and employees throughout the organization.

Teaches others to effectively utilize technology and
adapt to changes in technology to support essential job functions.

Collaborates with their supervisor/manager in determining
appropriate actions for atypical situations or developments outside the scope of the originally assigned project.

Identifies and
maintains resources needed to support knowledge retention, and quality service for immediate interaction resolution.

Monitors
incoming interactions to identify trends and implement continuing education programs.

Engages in creative problem-solving to drive
continuous improvement.

Takes initiative and is self-managed, both within specific project assignments, and in logical expanded
applications of project learning.

Demonstrates accuracy and professionalism throughout their daily operations.

Performs other
related duties as assigned.

This job description includes a general representation of job requirements rather than a comprehensive
inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any
time with or without notice.
Qualifications

Knowledge, Skills, and Abilities

Experience with and knowledge of
virtual learning technology and instructional methods.

Subject-matter expertise within their functional area, along with appropriate
education, experience, and skills.

Ability to present topics and information in a dynamic, engaging, and effective
way.

Proficient use of educational technology platforms and common software packages, such as MS Office, Google Docs, and
SharePoint.

Creates and manages a range of projects, processes, and initiatives based on best practices.

Excellent
communication skills including verbal, written, and presentation skills. Tactfulness and discretion are required in communications as the
subject matter often involves sensitive material.

Ability to collaborate creatively with colleagues inside and outside the department
in a deadline driven environment.

Well-developed organizational and tracking skills.

Ability to keep a positive and
influential attitude with all members of the university.

Ability to work without supervision in a fast-paced
environment.

Demonstrates a high level of professionalism.

Subject matter expertise relevant to projects and
initiatives.

Ability and temperament to proactively consider the needs of others.

Creative mindset for recommending new
initiatives.

Attention to detail in keeping training materials updated and effective in order, flow, and learning curve.

A
developed understanding of the people and operations at the university.

Advanced skills in planning, organizing, and self-management
required.

Ability to manage multiple projects at different stages.

A willingness to be innovative and take risks that promote
successful learning outcomes.

Must be able to travel as needed to in-person events and
conferences.

Education

Bachelor’s degree in a related field or equivalent experience

Experience

2
or more years training and/or leadership experience, or demonstrated ability to deliver training, coaching, and mentorship

Experience
with or ability to learn to effectively use systems such as Genesys Purecloud, Salesforce, and Service Now.

Knowledge of, and
experience with applying distance-learning and adult-learning principles.

Experience in course and curriculum
development.

Experience in lieu of education
An equivalent combination of training, experience, credentials, or accomplishments
demonstrating the ability to perform the essential functions of this job may substitute for education degree requirements.

Preferred Qualifications

Master’s degree (or equivalent).

3 to 5 years of experience in higher education or
training.

Experience with multimedia creation software (e.g., Adobe Captivate, Camtasia).
This position requires occasional travel
of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include
conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to
support business requirements

Position & Application Details

Full-Time Regular Positions (classified as regular and
working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for
bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and
voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity
theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with
no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of
parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply
through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most
critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who
require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive
consideration for employment without regard to any protected characteristic as required by law.

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